German Customer Support Specialist

13 hours ago

Istanbul, Turkey Talentia Connect Full time

This is a full-time, remote position supporting a global travel platform that partners with multiple online travel agencies to provide customers with diverse holiday options and booking solutions. Role Description: As a Customer Service Advisor (CSA), you will manage customer inquiries through inbound calls, chat, and back-office channels. Your tasks will include assisting clients with travel reservations, booking modifications, and general destination information.Youll ensure each customer receives professional, empathetic, and solution-oriented support while promoting additional travel services, such as insurance and upgrades.Your role is key in enhancing customer satisfaction and optimizing the travel experience for clients across different partner platforms. Requirements: Experience in Customer Service, Sales Support, or Client AssistanceStrong communication and interpersonal skills, with an empathetic and problem-solving mindsetAbility to manage inbound calls, chat, and back-office communication channelsFluency in German (C1 or higher) and good command of EnglishPrior experience in travel, hospitality, or tourism sectors is an advantageSelf-motivated, adaptable, and goal-oriented with a customer-first attitude What we offer: Fully Remote Position Work comfortably from your home anywhere in Turkey, Competitive Compensation Package Performance-Based Rewards Meal Card & Private health insurance International Work Environment Comprehensive Training & Coaching Supportive Team Culture Flexible Shifts *Starting date from 21rst November, onwards**Depending on availability, other project with similar conditions can be presented* Interested or know someone who might? APPLY now by sending your CV in English to ana.vicarregui@cbtalents.com

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