German Speaking Customer Service Representative

5 days ago


Antalya, Turkey FH Collective Academy Full time

Customer Service Representative (German Speaker) Location: Remote (based in Turkey) Contract Type: Full-time About the Role We are looking for motivated and customer-oriented German-speaking Customer Service Representatives to join our team. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive experience. This is a long-term, stable role offering career growth, structured training, and a supportive team culture. Responsibilities Provide support to customers primarily via inbound calls (emails may be added later). Handle inquiries Ensure high-quality service and contribute to customer satisfaction. Participate in regular team meetings, coaching sessions, and engagement activities. What We Offer Remote work: Work from anywhere in Turkey. Salary & Benefits: Net monthly salary of 30,000 TL. Performance bonus of up to 20% (valid until end of 2025). Meal card allowance of 4,500 TL. Private health insurance. Career Growth: Mentoring, coaching, and promotion opportunities. Additional Perks: Double pay on official holidays (as per labor law). Work Schedule Operating hours: Weekdays between 09:00-23:00 (Summer until 22:00, Winter until 23:00). Rotating shifts (examples): 09:00-18:00, 10:00-19:00, 11:00-20:00, 12:00-21:00, 13:00-22:00. Split shift: 09:00-13:00 / 18:00-23:00 (every 78 weeks, with 2 days off including one weekend day). Weekly days off: Sunday + 1 variable weekday. Training Duration: 2 weeks (weekdays only). Hours: 09:0018:00 / 10:0019:00. Format: Online. Attendance is mandatory. Requirements German fluency (C1/C2 level) mandatory. Residing in Turkey with eligibility to work from home. Good computer literacy and ability to handle digital tools.



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