Client Support Specialist

5 days ago

Istanbul, Istanbul, Turkey Talent Place Full time $20,000 - $50,000 per year

This is an exciting opportunity to immerse yourself in the IT procurement industry, gain valuable experience, and contribute to our expansion while embracing our commitment to the philosophy of "Helping Clients Succeed."

Markit is a leading international company, simplifying and bringing transparency to IT purchasing for over 20 years. Operating in 49 countries, we partner with Fortune 500 and Forbes Global 2000 companies. Join us as we continue our mission to lead the way in IT procurement.

We are seeking a Client Support Specialist to help drive our growth, provide exceptional client support, and contribute to sales efforts in Turkey

Responsibilities

  • Provide outstanding support to Markit clients at the designated location and worldwide.
  • Manage client orders, inquiries, and warranty cases, ensuring high client satisfaction.
  • Master our sales platform and back-office tools for efficient order administration and warranty processing.
  • Communicate effectively with partners and clients to ensure smooth day-today operations.
  • Cooperation with the Finance team with payment-related inquiries and invoice handling when needed.

Requirements

  • Experience working with clients in an international environment.
  • Fluency in Turkish (C1 and higher), with an excellent command of English (B2 and higher).
  • Ability and willingness to work independently and within a team.
  • Proactive attitude with strong attention to detail.
  • Positive mindset and a genuine desire to help.
  • Interest in IT is a plus.

What we can offer

ONBOARDING / Training

  • Despite the small local setup, you'll be part of a global network of supportive Markiteers - always ready to share knowledge and ideas across borders. You'll be onboarded by the Country Manager of Markit Turkey and the Head of Client Support, with guidance from a dedicated and experienced Client Support Specialist as your mentor.

CAREER GROWTH.

  • As Markit continues to expand, there may be opportunities to grow within the role and make an even bigger impact as a Markiteer.

HOME OFFICE SETUP.

  • You will be provided with the necessary equipment to perform your tasks smoothly (laptop, headset, monitor, etc.)

PAID TIME OFF.

  • In line with Turkish labour law, after completing one full year of service you are entitled to a minimum of 14 working days of paid annual leave (for service of 1-5 years), which increases to 20 days for 5-15 years of service and to 26 days after 15 years.

ANNUAL GLOBAL MEETUPS.

  • Annual Global Summit with your fellow Markiteers worldwide - because our global network is real and we believe in coming together.

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