Technical Support Engineer

3 days ago


Istanbul, Istanbul, Turkey Putzmeister Türkiye Full time

QUALIFICATIONS

  • University degree preferably in Mechanical Engineering,
  • Minimum 3 years experience of general after sales process of Construction / Earth Moving Equipment such as technical support, warranty management, service,Excellent command of written and spoken English ( German would be an asset )
  • Proficiency in MS Office applications SAP,
  • No restriction in travelling,
  • Excellent interpersonal skills and communication skills,
  • Teamwork oriented,
  • Completed military obligation for male candidates,
  • Able to live in İstanbul European Side.

JOB DESCRIPTION

  • Providing technical support for customers, dealers, sales and service team and group companies for all Construction / Earth Moving Equipment,
  • Supporting to technical trainings process,
  • Supporting retrofit actions,
  • Supporting trouble shooting process,
  • Reporting field feedbacks,
  • Warrantly management - answer warrantly claims that comes from customers and dealers; follow up claim procedures between suppliers,
  • Entering datas of all technical information by using SAP system,
  • Supporting customers, dealers, sales and service team about new products,


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