German-Speaking Remote Customer Service Specialist Work from Turkey

7 days ago

Antalya, Antalya, Turkey JoB Training & Coaching Full time

Are you an engaged and highly communicative individual ready to bring your German language expertise to our international customer service team? This is an exceptional opportunity to build a stable career based in Turkey while enjoying the flexibility and comfort of working from home. Become part of a globally operating service provider specializing in excellent online solutions (focused on travel and bookings).

Your Duties Beyond Answering Calls:
As the key point of contact for our German-speaking users, you are the engine for a smooth customer experience.

  • Professional Customer Support: Handling customer inquiries regarding bookings, account information, payments, and technical issues, primarily via phone and chat.
  • Problem Resolution: Fast and effective analysis of customer concerns and independent development of solutions following defined processes.
  • Quality Assurance: Ensuring a high standard of service quality and meticulous documentation of all interactions in the CRM system.
  • Team Collaboration: Working closely with the team to escalate complex cases and contribute to continuous process improvement.

What We Offer You Security and Flexibility:
We prioritize a healthy
work-life balance
and provide you with all the necessary resources to succeed.

  • 100% Remote Work: Work comfortably from your residence within Turkey.
  • Stable Working Hours: You work 5 days per week (40 hours). We utilize rotating shift schedules for both summer and winter, covering business hours from Monday to Sunday. Working hours fall between 09:00 and 20:00 (Monday-Friday) and 11:00 and 20:00 (Saturday/Sunday).
  • Two Days Off Per Week: Consistent time off is guaranteed.
  • Comprehensive Benefits: We provide meal allowances, private health insurance, and transportation support.
  • Onboarding: A detailed and fully paid induction training ensures you are thoroughly prepared for your responsibilities.

Your Profile What You Bring to the Team:

  • Language Proficiency: Business-fluent German skills (C1/C2 level), both written and verbal, are strictly mandatory.
  • Second Language: Good English skills (B2+) for internal communication and training.
  • Location: You must be a resident of Turkey and possess or be eligible to apply for a valid work permit.
  • Skills: Strong service orientation, empathy, and the ability to maintain composure even during stressful moments.
  • Technical Aptitude: Proficient use of common PC software and a willingness to quickly learn new systems.

If you are ready to use your language skills in a professional, international setting and enjoy the benefits of remote work, apply today

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