HPGR Service Supervisor

3 days ago

Istanbul, Istanbul, Turkey Weir Full time ₺60,000 - ₺120,000 per year

HPGR Service Supervisor
Uşak or İstanbul
Onsite – Field-based with frequent domestic travel

Purpose of Role: This role is pivotal in ensuring top-tier service quality and boosting Aftermarket (AM) sales performance for HPGR equipment across Turkey. It offers the opportunity to work hands-on with advanced grinding technology, directly impacting customer satisfaction and operational efficiency. The successful candidate will play a key role in minimising equipment downtime and enhancing service standards. If you thrive in dynamic field environments and enjoy solving complex technical challenges, this role is for you.What we offer

At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our 'We are Weir' framework, we focus on the importance of our people and the contribution they make to our organisation.

  • Health & Wellbeing: Our Health and Wellness framework supports mental, physical, digital, and financial wellbeing, tailored to the needs of each region and team.

  • Grow your Own Way: Weir's fast-paced environment offers opportunities to explore new challenges, learn, and progress. You'll have the freedom to shape your own career path.

  • Be You and Belong: Weir is an inclusive workplace where innovation, collaboration, and individuality are celebrated.,

Key Responsibilities:

  • Lead Field Operations: Manage the full lifecycle of HPGR systems at customer sites—including installation, commissioning, maintenance, troubleshooting, and repair—to ensure optimal performance and minimal downtime.

  • Customer Engagement & Sales Enablement: Build strong customer relationships through reliable service delivery and technical training, while identifying Aftermarket sales opportunities such as retrofits, upgrades, and spare parts.

  • Technical Excellence & Reporting: Conduct root-cause analysis, recommend preventive actions, maintain accurate service documentation and performance reports in English, and ensure all data is entered into ERP/CRM systems.

  • Cross-functional Collaboration: Coordinate with internal teams (Sales, Engineering, Parts, Quality) to drive continuous improvement, participate in global HPGR service initiatives, and contribute to service efficiency and cost control.

  • Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

  • Bachelor's degree in Engineering (Mechanical or Mechatronics preferred).

  • Proven experience in heavy industry, mining, or mineral processing sectors.

  • Strong knowledge of HPGR or similar high-pressure grinding/process equipment.

  • Good command of English (spoken and written), with technical reporting skills.

We are Weir Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability – helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life

For additional information about what it's like to work at Weir, please visit our Career Page. 

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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