Guest Relations Agent

4 days ago


Bodrum, Muğla, Turkey ARVEN CONSULTANCY Full time

Guest Relations Agent

(Russian – English – Arabic Speaker)

Cactus Hotels Group | Bodrum, Türkiye

Cactus Hotels Group, a well-established hospitality group based in Bodrum, is seeking a
Guest Relations Agent
who is fluent in
Russian, English, and Arabic
to join its guest-focused team.

Job Description

The Guest Relations Agent will be responsible for delivering an exceptional and personalized guest experience by acting as a primary point of contact for international guests throughout their stay.

Key Responsibilities

  • Welcoming and assisting guests in a warm and professional manner
  • Providing support to Russian, English, and Arabic-speaking guests during their stay
  • Handling guest requests, inquiries, and complaints efficiently and with empathy
  • Coordinating closely with Front Office and other hotel departments
  • Monitoring guest satisfaction and proactively enhancing the guest experience
  • Supporting VIP guests and special arrangements when required

Qualifications

  • Previous experience in Guest Relations, Front Office, or a similar hospitality role is preferred
  • Fluency in Russian, English, and Arabic is required
  • Strong communication and interpersonal skills
  • Guest-oriented, solution-driven, and well-presented
  • Ability to work flexible hours in a dynamic hospitality environment

What We Offer

  • The opportunity to work with an international guest profile
  • A professional and supportive working environment
  • Career development opportunities within a reputable hotel group


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