Guest Relations Agent
4 days ago
Guest Relations Agent
(Russian – English – Arabic Speaker)
Cactus Hotels Group | Bodrum, Türkiye
Cactus Hotels Group, a well-established hospitality group based in Bodrum, is seeking a
Guest Relations Agent
who is fluent in
Russian, English, and Arabic
to join its guest-focused team.
Job Description
The Guest Relations Agent will be responsible for delivering an exceptional and personalized guest experience by acting as a primary point of contact for international guests throughout their stay.
Key Responsibilities
- Welcoming and assisting guests in a warm and professional manner
- Providing support to Russian, English, and Arabic-speaking guests during their stay
- Handling guest requests, inquiries, and complaints efficiently and with empathy
- Coordinating closely with Front Office and other hotel departments
- Monitoring guest satisfaction and proactively enhancing the guest experience
- Supporting VIP guests and special arrangements when required
Qualifications
- Previous experience in Guest Relations, Front Office, or a similar hospitality role is preferred
- Fluency in Russian, English, and Arabic is required
- Strong communication and interpersonal skills
- Guest-oriented, solution-driven, and well-presented
- Ability to work flexible hours in a dynamic hospitality environment
What We Offer
- The opportunity to work with an international guest profile
- A professional and supportive working environment
- Career development opportunities within a reputable hotel group
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