Product Engineer

11 hours ago

Istanbul, Istanbul, Turkey Dahua Türkiye Full time

Responsibilities

  • Provide technical support and advising on all aspects of fire alarm products for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies.
  • Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
  • Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
  • Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales stuff for sales target.
  • Test and diagnose faults and undertaking repair of fire alarm products.
  • Provide product training to technical engineers for our channel customers and helping them to improve the standard of their technical knowledge.
  • Providing demand consolidation, gathering product information and feedback from the market and reporting back to the product department for product improvement and plan.
  • Providing project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.
  • Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company's business.

  • Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.

  • Key Attributes:

  • Full clean local driving license;
  • At least 2-3years working experience in the fire industry as a pre-sales role or technical role
  • Good customer service skills and communication skills;
  • Strong knowledge of fire alarm
  • Good at handling pressures
  • The ability to learn new technologies fast
  • A positive attitude
  • Able to travel
  • Good skills in both English and native language

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