Technical Product Owner

We are looking for a
Technical Product Owner
to join our
Digital Passenger Solutions
team and play a central role in the evolution of our digital platforms, including
mobile applications, e-commerce, customer loyalty systems, and airline retail products
. This role combines strong
technical product ownership
with
business analysis capabilities
, ensuring that passenger, e-Commerce, and business needs are translated into scalable, high-quality digital solutions.

You will take ownership of the entire product lifecycle – from
discovery and requirement analysis to launch and continuous improvement
. Working closely with
Product Managers, Digital Passenger Solutions stakeholders, e-Commerce teams, and development teams
, you will ensure clarity, alignment, and value delivery across all phases of the product journey.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Management, or a related field
• Minimum
  5 years of experience
  in
  Product Ownership, Business Analysis, or Technical Leadership
  roles.
• Excellent communication skills in
  English
  (written and spoken);
  German is a plus
• Experience in the
  airline industry
  and/or domains such as
  mobile apps, e-commerce, retail, or loyalty platforms.
• Strong technical background with a solid understanding of
  system integrations, APIs, and product architecture.
• Proven experience in
  business analysis, requirement elicitation, and process modeling.
• Ability to manage
  complex passenger-facing and sales-driven journeys
  and translate them into functional and technical requirements.
• Solid understanding of
  Agile/Scrum
  frameworks and tools (Jira, Confluence, Figma, etc.)

Key Responsibilities:

Product Ownership & Delivery

• Own and manage digital products across
  mobile, web, loyalty, and e-commerce platforms.
• Define, maintain, and prioritize the
  product backlog
  in alignment with passenger needs and
  e-Commerce business objectives.
• Collaborate with the Product Manager on
  product vision, roadmap, and release planning.
• Ensure
  end-to-end product delivery
  , including UAT, go-live, and post-launch monitoring.
• Monitor product performance, define
  KPIs
  , and drive continuous improvement initiatives.

Business Analysis & Requirements Management

• Act as a
  bridge between passenger experience, e-Commerce, business, and technology teams.
• Elicit, analyze, and document
  business, functional, and non-functional requirements.
• Translate requirements into
  clear user stories, acceptance criteria, process flows, and use cases.
• Perform
  impact analysis
  for new features, enhancements, and changes affecting
  digital sales, ancillaries, and conversion funnels.
• Analyze
  AS-IS
  and design
  TO-BE
  processes for passenger-facing digital journeys, with strong focus on mobile.
• Support
  UX/UI design
  by validating user flows, wireframes, and functional designs
• Ensure requirements are
  clear, testable, traceable, and fully understood
  by development and QA teams.
• Support and coordinate
  UAT activities
  , including test scenarios, business validation, and sign-off.

Stakeholder & Agile Collaboration

• Work closely with
  Digital Passenger Solutions stakeholders, e-Commerce teams, IT teams, external vendors, and partners.
• Align mobile and digital product requirements with
  e-Commerce strategies, pricing, and conversion optimization initiatives.
• Facilitate
  cross-functional workshops
  involving business, e-Commerce, UX, and development teams.
• Actively participate in
  Agile ceremonies
  (planning, refinement, stand-ups, demos, retrospectives).
• Manage
  cross-team and cross-platform dependencies
  , especially between mobile, web, and e-Commerce platforms.
• Support
  change management, documentation, and training
  for new product releases.

Analysis & Continuous Improvement

• Conduct
  competitor analysis, market research, and benchmarking.
• Identify opportunities to improve
  passenger experience, self-service, and revenue performance.
• Use data and insights to support
  prioritization and product decision-making.
• Ensure solutions are
  scalable, maintainable, and aligned
  with enterprise architecture standards.

Nice to Have:

• Experience with the
  Salesforce ecosystem
  (Loyalty, Service Cloud, Marketing Cloud).
• Familiarity with
  airline passenger systems
  (PSS, DCS, loyalty, ancillaries, customer touchpoints).
• Knowledge of
  cloud platforms, CI/CD pipelines, and microservices architecture.
• Strong analytical mindset and attention to detail.
• Passion for
  digital passenger experience, e-Commerce growth, and data-driven products.
• Previous hands-on software development experience.

SunExpress, as an Equal Opportunity Employer, welcomes all applicants independent of individual differences. We believe that having a diversified talent is our biggest strength. All decisions about our current and potential talent are based solely on criteria that have nothing to do with an applicant's attributes that are irrelevant to job performance; at SunExpress, we only focus on competency, know-how, skills, and experience.