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Spa Operation Manager

2 weeks ago

Istanbul, Istanbul, Turkey Spa Soul Full time

Spa Operation Manager (IST) at Spa Soul

Location

Istanbul, Turkey

Salary

$ $32000 /year

Job Type

Full-time

Date Posted

May 10th, 2022

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Objective

To oversee spa treatment and services operations and recommend and implement strategies to achieve performance and revenue targets.

Key Responsibilities

  • Supervise daily spa operations and liaise with department heads to ensure cleanliness, maintenance, and service standards are upheld.
  • Ensure the spa's operating procedures and policies manuals are implemented as required
  • Supervise spa therapists and receptionists, answering queries and identify training needs
  • Develop the therapists' roster and assist the receptionist with the appointment schedule
  • Ensure the spa's operating procedures and policies manuals are implemented and updated as required
  • Reference and abide by the spa's Standard Operating Procedures, Policies & Forms Manuals
  • Manage client feedback

Requirements

  • Well knowledge of English in business writing and speaking (Second language is preferred)
  • Two (2) years spa supervising experience in an international standard spa
  • Effective communication skills
  • People person nature
  • High school diploma or certificate in sales
  • Willing to work shift hours, including evening and weekends

Proven Business Skills

  • Operations management
  • Financial reporting
  • Human resource management
  • Public relations and marketing
  • Retail management
  • Customer service
  • Industry analysis
  • Computer literate (mid-advanced level)
  • Business writing

Language(s) Required

  • English
  • Other

Personality traits

  • Articulate verbal and written communication
  • Interpersonal skills
  • Self-motivated
  • Enthusiastic
  • Empathetic
  • Sales oriented
  • Professional presentation

Please Read Before Applying

  • Remuneration: The displayed annual salary is an On-Target Earnings (OTE) figure, which includes estimated bonuses and commissions.
  • Salary Structure: Our base salary structure is standardized. Progression within this structure is based on seniority, defined by tenure, and includes an annual bonus increment awarded for each completed year of service.
  • OTE Variation: The OTE is subject to variation based on the specific branch and monthly targets due to differing bonus and commission potentials.
  • Salary Expectations: We do not solicit salary expectations from applicants during the recruitment process.
  • Candidate Suitability: Candidates for whom the published OTE range, considering branch-specific variable components, does not align with their financial requirements are advised not to proceed with an application.
  • CV Requirements: Applications submitted with CVs that do not include a photograph, or that are otherwise incomplete, will not be processed and will be eliminated from consideration.

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