CRM & Business Operations Intern

4 days ago

Istanbul, Istanbul, Turkey Massive Bio Full time

About Massive Bio

Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.

Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.

We're recognized as a leader in health-tech innovation. Massive Bio was featured as #4 in Fast Company's Startup 100 list for Turkey and has raised $24M total funding from impact-driven investors including Revo Capital, the International Finance Corporation, and Cavendish Impact Foundation, validating both our business model and our mission-driven approach.

Role Summary

As CRM & Business Operations Intern, you will support the Business Operations & Growth function in a fast-paced, international, data-driven environment. You will help maintain high-quality CRM data, track and analyze funnel performance, and support the preparation of insights and materials for internal decision-making. This internship offers hands-on exposure to CRM operations, patient journey analysis, and operational improvement work, in close collaboration with senior team members.

What You'll Do

  • Support the accuracy, consistency, and maintenance of patient data within the CRM system

  • Assist in coordinating with internal teams to update and validate patient information

  • Help analyze the patient journey and CRM touchpoints to identify opportunities to enhance the patient experience

  • Track and support reporting of CRM-related KPIs and performance metrics

  • Contribute to the preparation of analyses, reports, presentations, and dashboards for internal stakeholders

  • Support ad-hoc data analysis and operational improvement initiatives

Who You Are

  • Currently pursuing or recently completed a degree in Business, Data Analytics, Engineering, Marketing, or a related field

  • Strong analytical mindset with the ability to interpret data and draw meaningful insights

  • Comfortable working with spreadsheets, CRM tools, and basic data analysis (advanced skills are a plus, not required)

  • Highly organized with strong attention to detail and time-management skills

  • Clear communicator who enjoys collaborating with diverse stakeholders

  • Proactive, curious, solution-oriented, with an entrepreneurial mindset

  • Eager to learn and grow in a fast-paced, evolving environment

  • Able to work 5 days per week (2/3 days being on site) 

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