Access Network Engineer

4 days ago

Istanbul, Istanbul, Turkey Huawei Telekomünikasyon Dış Ticaret Full time ₺40,000 - ₺80,000 per year
  • Handle customer tickets and preparing the solution implementation documents.
  • Collecting, tracking and fixing the problems.
  • Researching technical issue.
  • Operate routine maintenance, testing, problem troubleshooting, software upgrade, providing technical support
  • On-site support in case of major or critical problems
  • Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process
  • Focuses on routine maintenance, problem troubleshooting, software upgrade, Key event support, customer training, where you will be accountable for part of the solution and of the service process
  • Customer Management Experience (Experience leading the projects)
  • Access products E2E analysis and troubleshooting;
  • Prepare the weekly/monthly report and present to customers;
  • Available after hours and weekends as needed and willing to work on-call rotation
  • Available to travel domestic and international , work location is Istanbul
Requirements
  • Engineering degree in Electronics or Computer Science or related field.
  • Advanced level of English is required.
  • Min. 4 years of experience in telecom industry especially in Access or Datacom Networks
  • Have the in-depth working knowledge of IP. (LAN/WAN network configuration & troubleshooting)
  • In-depth understanding and troubleshooting of GPON, IGMP, ARP, SNMP, ONT, Home gateway
  • Excellent interpersonal and communication skills, good team spirit, and adaptability.
  • Good problem solving, learning and reporting skills.
  • Good at all kinds of report making and presentation.
  • Good ability to diagnose network alerts, events or issues
  • Ability to work in a dynamic and heavy working environment.
  • Should be able to work as part of a project team or as an individual contributor
  • Essentially a Good Team Player
  • Ability to lead the team cooperation

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