Customer Service Specialist/Senior Specialist
6 days ago
ABOUT CURIUM
The Group Curium is the world's largest nuclear medicine company with over 1 b € revenues. At Curium, we have a singular focus – to develop, manufacture and supply world-class radiopharmaceutical products around the globe. With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 15 million patients annually. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence, and unparalleled service.
Building on its unique strengths across radiopharmaceutical product manufacturing, logistics and commercialization, and led by an agile, LBO-driven leadership team, Curium has already achieved a critical mass and is the largest player in the nuclear medicines field. This is one that has become increasingly dynamic and innovative in recent years, in particular following Novartis' acquisitions of Advanced Accelerator Applications and Endocyte.
Position Summary
We are looking for a
Customer Service Specialist / Senior Specialist
who will be responsible for managing the end-to-end order process, ensuring customer satisfaction, and maintaining seamless coordination between internal teams and external partners. This role requires a detail-oriented professional with strong analytical and communication skills, capable of supporting process improvements and contributing to operational excellence within the Customer Service organization.
Key Responsibilities
- Reviewing customer requests and entering appropriate orders into the system, ensuring price and detail accuracy
- Identifying missing or incorrect orders after order collection and communicating with customers accordingly
- Monitoring the alignment of incoming orders with the forecast and analyzing any discrepancies
- Detecting orders that do not comply with distributor agreements and issuing necessary notifications
- Conducting consolidated checks after order entries and preparing related reports
- Updating customer master data and supporting segmentation activities
- Leading quality and supply processes
- Measuring and improving service quality
- Developing and implementing process improvement projects
Qualifications
- Experience in B2C, B2B, and Intercompany account management
- Proven experience in order management, data control, and reporting
- Knowledge of distributor agreements and customer contracts
- Strong customer-oriented communication and problem-solving skills
- Team player with strong coordination abilities
- Bachelor's degree or higher in a relevant field
- Minimum of 4 years of experience in Customer Service (CS)
- Proficient in MS Office applications
- Good command of written and spoken English
- Resident in Istanbul
Key Competencies
- Attention to detail and error prevention
- Analytical thinking and process tracking
- Customer communication and relationship management
- Time management and prioritization
- Collaboration and coordination (with CS and DT teams)
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
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