Customer Success Specialist

2 weeks ago


Istanbul, Istanbul, Turkey MBCOM Technologies, Broadcom Representative Full time

Job Scope

The Senior Specialist - Customer Success is accountable for working closely with customers during all stages of engagement, from sales to solution and service deployment. S/He ensures service excellence and timely complaint management aiming at customer attraction and retention.

Main Duties and Responsibilities

  • Understand customers' business goals and work out solutions in coordination with the direct manager;
  • Conduct market studies for new business opportunities and submit findings;
  • Follow-up on all the company events and launching of new services;
  • Ensure a proper compilation of customer information to build a comprehensive and updated database;
  • Provide insight from customer data to internal stakeholders for appropriate actions and decisions;
  • Coordinate with the sales team during all stages of engagement and service deployment;
  • Provide outstanding service to customers;
  • Coordinate and follow up on the post sales experience with customers to ensure healthy renewals and customer retention;
  • Address customer service issues, escalate complaints and ensure a prompt feedback and follow up;
  • Prepare periodic reports to relevant stakeholders.

Position Requirements

Bachelor's degree in Business Administration, Sales or any other related field.

Must have at least 3 years of relevant technical experience in Mainframe Technology.



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