Guest Experience Maker

1 week ago

Turkey IHG Full time
Description

Duties and Responsibilities 
As Guest Experience Maker, I will assume full responsibility for the efficient operation in the following: 

•    Communicates between, organizer, supervisor, guide, and confidant to all hosts within the department.  

•    Conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.  

•    Provides accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.  

•    Gives exceptional service to go beyond the expectations of all guests.  

•    Presents and introduces the activities compendium and or activity schedule to guests, suggesting suitable activities that provide for a personalized experience and answering questions regarding activities.  

•    Checks and cleans all equipment used during any activity or recreational event.  

•    Reports any damage or excessive wear for proper replacement of recreation equipment to Experiences Manager.

•    Maintains knowledge of all emergency evacuation drills according to resort policies. 

•    Reports any health or safety hazards to the Experiences Manager. 

•    Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. 

•    Strictly adhere to LQA standards and guest comments. 

Qualifications
To execute the position of Guest Experience Maker, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:


•    High school diploma or equivalent and at least 1 year experience in a similar hotel operational role. Hospitality diploma/degree from a recognized hospitality school is preferred.

•    Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. 

•    Familiar with various hotel systems including POS, PMS and CRM platforms. I have good knowledge on how to swim. I have knowledge of hospitality operations, including emergency evacuation drills. 

•    Fluent in English & Russian; I understand that Turkish and additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for an Guest Experience Maker at Six Senses Kaplankaya It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Kaplankaya is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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