Field Service Engineer

About Trio Mobil

Trio Mobil is a technology company dedicated to preventing accidents and improving efficiency in industrial operations with the mission of helping every employee return home safely. As a pioneer in AI and IoT-based Industrial Safety Solutions, Trio Mobil delivers innovative technologies for real-time risk detection and proactive safety management, enabling safer and smarter workplaces.

With 1,000,000+ connected devices, we serve 20,000 customers providing turn-key solutions to multinational brands in 65 countries across 5 continents. Headquartered in the United States, Trio Mobil operates globally across Europe, MEA, and APAC, supported by branch offices, distributors, and comprehensive after-sales assistance.

Our team of 250+ professionals, including 60+ in R&D, ensures all intellectual property is developed and produced in-house, delivering innovation and reliability worldwide.

Who We Are Looking For

We are looking for a 
Field Service Engineer
 who can operate confidently at the intersection of hardware, industrial environments, and Edge AI technologies. This is a highly hands-on, client-facing role that plays a crucial part in delivering world-class safety solutions in warehouses and production facilities.

Job Description

The 
Field Service Engineer
 has the following responsibilities;

Installation & Commissioning

• Install Trio Mobil forklift and pedestrian safety systems and ensure all components are configured, calibrated, and fully operational.
• Perform onsite electrical and mechanical integration on customer equipment, following Trio Mobil guidelines and customer safety rules.

Technical Support & Troubleshooting

• Diagnose, isolate, and resolve hardware, software, and connectivity issues in the field.
• Provide clear documentation of findings and corrective actions.
• Escalate complex issues to engineering and R&D teams when needed.

Customer Interaction & Training

• Serve as the onsite technical representative of Trio Mobil, fostering trust and clarity during visits.
• Train customer operators, maintenance teams, and supervisors on system usage, best practices, and basic troubleshooting.
• Communicate professionally with customer stakeholders before, during, and after each visit.

Site Readiness & Project Coordination

• Assess customer site conditions ahead of installation and coordinate any required preparations.
• Collaborate with internal teams—project managers, sales engineers, and R&D—to ensure smooth execution of deployments.

Quality, Safety & Compliance

• Maintain compliance with customer EHS requirements.
• Provide feedback to the product team regarding field performance, recurring issues, and opportunities for improvement.
• Contribute to continuous improvement by identifying process gaps and proposing actionable enhancements.

Travel & Flexibility

• Travel nationwide (60-70%) to support installations, service calls, and project work.
• Adapt to dynamic schedules, customer needs, and evolving technical requirements.

Requirements

Hybrid OT/IT Technical Capability

• Comfortable working both on industrial machinery (especially forklifts) and configuring advanced Edge AI software.
• Willing to get hands-on in warehouse environments—cabling, mounting hardware, system calibration.

Dual Technical Competencies

• Strong, practical low-voltage electrical experience (12V–48V systems).
• Solid networking knowledge (Subnets, VLANs, TCP/IP, Cellular).
• Ability to work with client IT teams to diagnose and resolve complex connectivity issues.

Strategic Soft Skills

This role goes far beyond typical field service work. We need someone who can:

• Manage client relationships professionally during high-stakes pilots.
• Collaborate with Safety Directors and operational leaders on-site.
• Calibrate AI detection zones with strong spatial awareness and precision.
• Represent Trio Mobil confidently during installations, audits, and technical validations.

Ideal Background

• Experience from 
  Forklift OEM companies
   or 
  automation / intralogistics technology companies
   is highly preferred.
• Hands-on technical field roles in industrial environments.
• Strong communication skills and customer-centric mindset.

Why This Role Matters

This position sits at the intersection of engineering, customer success, and safety operations. The Field Service Engineer will directly impact customer satisfaction, pilot success rates, and long-term adoption of Trio Mobil's AI-powered safety solutions.

Equality, Diversity & Inclusion

At Trio Mobil, we are committed to building a diverse, inclusive, and equitable workplace. We welcome applications from all qualified candidates regardless of race, ethnicity, nationality, gender identity, sexual orientation, disability, age, religion, or any other protected characteristic.

We believe that different perspectives drive innovation, strengthen our culture, and help us create safer and smarter workplaces for everyone.

If you require any adjustments during the recruitment process, please let us know and we will be happy to support you.