Lead, Customer Success

Join us on our exciting journey at Dataroid, the award-winning digital analytics and customer engagement platform   

Dataroid empowers leading brands to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing.  

As Turkey's fastest-growing data analytics platform, we embrace challenges, explore new technologies, and aim to impact industries globally by helping businesses harness data to create seamless customer experiences.  

At Dataroid, our developers drive innovation, staying ahead of technology trends to deliver simple and seamless solutions. Already used by leading enterprises in finance, airlines, and retail, Dataroid reshapes the experience of over 120 million users.  

We are looking for an energetic, ambitious and inspiring Lead, Customer Success who will be responsible for building relationships, understanding customer trends, hitting annual targets and leading our big data analytics and customer engagement platform, Dataroid in the right direction.

• Develop a deep understanding of our analytics and engagement platform and execute strategic plans that maximize customer growth in global and local markets. 
• Lead and mentor the Customer Success team, ensuring best-in-class service delivery, technical excellence, and continuous development of team members. 
• Build and maintain strong, long-term relationships with clients through proactive support, value-driven communication, and a consultative approach. 
• Work closely with customers to co-create successful use cases that demonstrate business value and support growth. 
• Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies. 
• Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer. 
• Collaborate with product development teams to prioritize and shape the product backlog. 
• Take end-to-end ownership of customers and serve as a single point of contact on customer priorities and troubleshooting and ensure customer issues are resolved. 
• Collaborate with the engineering and product team to set up or configure our software platform as per customers' requirements. 
• Collaborate with account and business development teams to support market expansions and revenue growth. 

• 6 to 10 years' of experience in a Technical and/or Business Support function (B2B) dealing with data analysis. 
• Proven experience in leading and inspiring customer-facing teams. 
• Strong data analytics interpretation skills combined with a consultancy mindset to translate insights into customer growth strategies. 
• Strong knowledge of technology, digital and innovation. 
• Knowledge of analytics market, data infrastructure, and Mobile Apps development environments, frameworks, and tools. 
• Familiarity with digital & performance marketing, web & app analytics is preferred. 
• Experience working with, and managing stakeholders, and high-value enterprise customers. 
• Excellent listening, negotiation, and presentation skills. 
• Team player with good interpersonal skills. 
• Passion for supporting client's growth through digital insights and engagement strategies. 
• Desire to work in a dynamic and fast-moving startup environment. 

Why Dataroid? 

Great Compensation & Benefits: We provide an attractive compensation package, including private health insurance, company-supported pension plans, meal vouchers, commute assistance, remote work benefits, and a paid day off for your birthday. 

‍Enhanced Workdays: Enjoy the flexibility of adaptable working hours. We offer online events, inspiring guest speakers, office snacks, a culture that limits unnecessary meetings, and many other perks designed to make your weekdays more enjoyable. 

Growth & Learning: Your development is our priority, with access to premier online learning platforms like Udemy, digital libraries, and tailored training programs to support your career journey. 

Thriving Community: Be part of a vibrant and close-knit team that values connection. Enjoy happy hours, workshops, seasonal celebrations, and other events that bring us together.  

Open Dialogue: Our flat organizational structure fosters direct and transparent communication. Your ideas and feedback are always welcome, ensuring your voice is heard and valued. 

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