Digital Operations

About Us
As a leader in the building materials sector, we are committed to delivering exceptional products and services while prioritizing our employees, our communities, and the environment. We foster a diverse, inclusive culture where every team member's talents and perspectives are valued, invest in innovation and the latest technologies, and work responsibly to minimize our environmental footprint. Together, let's build a better future. Why You'll Love Working With Us
• A supportive, inclusive culture that values diversity and teamwork
• Professional growth through training, mentorship, and coaching
• Competitive compensation and benefits that support your well-being
• The chance to make a real impact through sustainable, high-quality products Position Overview At Akçansa, we are transforming our ready-mix concrete operations through digital solutions, data-driven decision making, and centralized dispatch management. As a Digital Operations & Central Dispatch Intern, you will work closely with our team on a wide range of initiatives, from customer experience and operational reporting to user engagement and dispatch planning processes. This role offers a unique opportunity to gain hands-on experience at the intersection of technology, data analytics, and field operations. You will interact with real users and customers, contribute directly to process improvements, and actively support projects presented to senior management.

Key Responsibilities
• Conduct interviews and meetings with customers and internal users to gather business needs, expectations, and feedback.
• Analyze collected requirements and translate them into clear business requirements and improvement proposals.
• Analyze operational data generated through digital applications and prepare regular reports, dashboards, and management summaries.
• Support the development and visualization of KPI and performance reports using Power BI when required.
• Prepare analyses, presentation materials, and executive-level content for internal meetings and management reviews.
• Assist the Central Dispatch team with daily operational activities and forward-looking planning processes.
• Identify and evaluate optimization opportunities related to dispatch operations, capacity planning, and resource utilization.
• Contribute to the definition, monitoring, and interpretation of KPIs across order management, planning, and dispatch processes.
• Support coordination and communication among project teams, operational users, customers, and other stakeholders.
• Participate in continuous improvement initiatives aimed at enhancing operational efficiency and user experience. Qualifications & Requirements
• Bachelor’s degree in Industrial Engineering, Business Engineering, Management Information Systems, Computer Engineering, Statistics, or a related field, either completed or currently in progress.
• Available to work full-time (5 days per week) on-site at our Büyükçekmece office as part of a long-term internship program.
• Strong written and verbal communication skills in English. (The intern will be expected to use English actively on a daily basis and collaborate closely with the company’s global stakeholders.)
• Proficiency in German is considered a plus.
• Genuine interest in data analytics, process improvement, digital products, and operations management.
• Proficient in Microsoft Excel and PowerPoint.
• Familiarity with Power BI or strong motivation to learn and develop expertise in the platform.
• Strong analytical thinking, problem-solving, and data interpretation skills.
• Ability to communicate effectively and professionally with customers and cross-functional teams.
• Detail-oriented with strong organizational and documentation skills, including meeting notes, business requirements, reports, and presentations.
• Proactive, responsible, eager to learn, and committed to delivering high-quality work. What You'll Gain
• End-to-end experience in a real digital transformation and centralized dispatch project.
• Exposure to customer research, business requirement analysis, and digital product development processes.
• Hands-on experience in operational data analysis, KPI management, and dashboard reporting.
• Opportunities to work on planning and optimization challenges with tangible business impact.
• Experience collaborating with multiple functions and preparing executive-level presentations.
• A comprehensive understanding of the order management, planning, and dispatch operations within the ready-mix concrete industry.
• The chance to contribute to projects that directly influence operational excellence and customer experience.