Information Technology Support Engineer
1 day ago
Istanbul, Türkiye
Swiss IT Solutions CH GmbH
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Company Description Swiss IT Solutions CH GmbH provides on-demand and well-managed IT support services to clients around the globe, allowing organizations to focus on their core business. The company offers a broad range of IT solutions, including on-site engineering resources, server and network maintenance, and cloud computing services. By aligning technology with business objectives, Swiss IT Solutions helps clients achieve their goals efficiently and securely. A team of experienced, tech-savvy professionals prioritizes understanding client needs and delivering high-quality, reliable services.
Role Description The Information Technology Support Engineer is a full-time, on-site role based in Tilburg. This role is responsible for providing hands-on technical support to end users, resolving hardware, software, and network issues, and ensuring minimal downtime across systems. Daily tasks include diagnosing and troubleshooting incidents, handling help desk tickets, installing and configuring workstations and peripherals, and supporting server and network maintenance in coordination with senior IT staff. The engineer will also assist with system administration tasks, maintain documentation of IT processes and configurations, and contribute to continuous improvement of IT support standards. Collaboration with internal teams and clear communication with non-technical stakeholders are essential aspects of the role.
Qualifications
• Strong Technical Support and Help Desk Support skills, including ticket handling, incident resolution, and user assistance.
• Solid foundation in Information Technology, with knowledge of common operating systems, networks, and security best practices.
• Proficient Troubleshooting abilities for hardware, software, and connectivity issues in a business environment.
• Experience with System Administration tasks such as user account management, system updates, and basic server maintenance.
• Relevant technical education or certification (e.g., IT-related degree, CompTIA A+, Network+, or equivalent) is beneficial.
• Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users.
• Organized, detail-oriented, and able to prioritize multiple support requests in a fast-paced setting.
• Experience in a managed services or multi-client environment is an advantage.
• Strong Technical Support and Help Desk Support skills, including ticket handling, incident resolution, and user assistance.
• Solid foundation in Information Technology, with knowledge of common operating systems, networks, and security best practices.
• Proficient Troubleshooting abilities for hardware, software, and connectivity issues in a business environment.
• Experience with System Administration tasks such as user account management, system updates, and basic server maintenance.
• Relevant technical education or certification (e.g., IT-related degree, CompTIA A+, Network+, or equivalent) is beneficial.
• Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users.
• Organized, detail-oriented, and able to prioritize multiple support requests in a fast-paced setting.
• Experience in a managed services or multi-client environment is an advantage.