Customer Service Specialist

3 days ago

Istanbul, Istanbul, Türkiye Renart Uzaktan çalışma Tam zamanlı

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About Renart: Renart is a fully integrated group of companies operating across fine jewelry, home décor, sleep products, and print-on-demand. From design and precision manufacturing to marketing, logistics, and customer service, we manage the entire value chain in-house. Founded by a former McKinsey consultant, Renart is headquartered in Istanbul, with operational offices in New York, London, and Munich. As we continue to grow our presence across the U.
S. and European markets, we are looking for a Customer Service Specialist to join the team supporting our jewelry brands, including Eternate, our largest brand with a strong presence in the U.
S. and Germany.

About the Role
In this role, you will be responsible for supporting international customers of our luxury jewelry and accessories brand, with a primary focus on the U.
S. market. You will communicate with customers through our website and other digital platforms, respond to inquiries, assist with order-related requests, and coordinate with our production teams to ensure a seamless customer experience from order placement through delivery. No prior industry or technical experience is required. Full training will be provided by Renart.

What You'll Do
Communicate with customers across our website and other digital platforms Respond to customer inquiries and provide timely, professional support Assist customers with order-related questions and requests Coordinate orders and customer requests with our production teams Follow up on ongoing cases to ensure a smooth and high-quality customer experience Represent our brands with a professional, customer-focused approach Working Model & Hours: This is a remote position. However, the initial training period will require in-person attendance in Istanbul, so candidates based in Istanbul will be preferred.

Working hours
Monday – Friday: 12:00 PM – 10:00 PM (Remote) Saturday – Sunday: Days Off What We're Looking For: Advanced English proficiency, both written and spoken Strong communication and interpersonal skills Excellent attention to detail A disciplined, organized, and responsible approach to work Ability to work independently in a remote environment Availability to work the specified hours Preferably based in Istanbul Why Renart? At Renart, you'll have the opportunity to work with international customers and globally growing brands while gaining hands-on experience across customer service, e-commerce, and luxury retail operations. If you are detail-oriented, communicative, and comfortable working in an international environment, we'd love to hear from you.

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