Front Office Agent
5 days ago
Türkiye, 00
Hilton
Tam zamanlı
E-posta veya Google ile ücretsiz
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E-posta veya Google ile ücretsiz
- To provide consistent and superior service, and maintain high service standards
- To treat the guest in the best way from Welcoming the guest to farewell
- To ensure the organization and work flow that would enable Reception, Guest Service Centre and Concierge to work in coordination with minimum errors
- To ensure that the data received from the guest and entered into the Information systems are full and free of any error; ensure the data is updated
- To be fully knowledgeable to be able to provide continuous and eternal guest satisfaction
- To ensure attendance to internal trainings and meetings
- To provide maximum guest satisfaction and profitability on room sales
- To upsell through presenting guest the Hilton advantages to enable them to enjoy Hilton
- To fully perform the Welcome and Farewell of the guests
- To inform guests about the hotel
- To take over the shift and consider the volume of business for adjustments
- To be able to use ONQ system, to set the bills at the end work shift
- To be knowledgeable on how to use technical equipment
• Fluent in Turkish and English