Night Manager

2 months ago

Istanbul, Istanbul, Turkey HSH Management Services Full time

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

  • An exceptional opportunity to join our high-profile hotel in Istanbul.
  • The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.
  • Be a part of the highly experienced team.

Key Accountabilities

  • Create unique, personalized, and discreet guest engagement and recognition opportunities from knowledge and interpretation of preferences. Ensure that accommodations for all guests arriving overnight or early the next morning have been secured.
  • Maintains close guest contact, manages guest feedback, and ensures elevated services recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.
  • Ability to personally welcome all arrivals during the overnight shift, providing in-room registration, creating bonding with guests during the stay and coordinating a bespoke experience.
  • Assists and compliments Front Desk, Concierge, and Guest Services operations through the following - engages, attends, and follows up on guest needs, requirements, concerns, and comments, creating professional relationships and fostering excellent guest relations and service recovery. Handles emergency cases according to established procedures.
  • Perform routine rounds of the hotel to ensure safety and security regulations are in place.
  • Evaluate guest/employee incidents and perform necessary actions to ensure guest satisfaction.
  • Review all pre-arrival reports, inspections and attend arrivals meetings, to identify key customers and prepare proposals for appropriate recognition

General requirements

  • Minimum 2-3 years' experience in a similar role within Front Office in a Luxury Hotel with similar standards and expectations.
  • Excellent time management skills and highly adaptable with a focus on problem solving.
  • Creative, flexible with adaptive thinking, with an ability to transform information into relevant acts of customer recognition, and the provision of 'emotional amenities'
  • Possesses foresight, proactiveness with an excellent analytical ability.
  • Fluent English and Turkish communication proficiency. Expertise in a different language would be desirable.
  • May be required to work varying schedules to reflect the business needs of the hotel.
  • A thorough knowledge of Reservations and Front Office processes; fully familiar with their systems.

We would be delighted to receive your CV and will liaise directly with suitable applicants.

About The Peninsula Istanbul

Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings, three of them historic and beautifully restored – and welcomes guests arriving by land or sea.

  • Night manager

    4 weeks ago

    Istanbul, Istanbul, Turkey yenibiris Full time

    5 yıldızlı Grand Harilton Hotelimiz bünyesinde istihdam edilmek üzere aşağıdaki niteliklere sahip NIGHT MANAGER pozisyonunda görev alacak çalışma arkadaşı arıyoruz., Tercihen Üniversitelerin Turizm ve Otelcilik bölümlerinden mezun,İyi derecede İngilizce bilgisine sahip,Otelimizin tüm gece operasyonundan sorumlu olacak,Alanında ve/veya...

  • Night Manager

    1 month ago

    Istanbul, Istanbul, Turkey yenibiris Full time

    İstanbul'un tarihi yarımadasında konumlanmış, tarihi ve eşsiz bir binada, tarihin ve modern yaşamın bir arada olduğu beş yıldızlı otel olan Legacy Ottoman Hotel ailesi olarak otelimizde görevlendirmek üzere Night Manager pozisyonunda takım arkadaşı arıyoruz., Üniversitelerin ilgili bölümlerinden mezun 5 yıldızlı otellerde benzer...

  • Front Office Night Auditor

    2 months ago

    Istanbul, Istanbul, Turkey yenibiris Full time

    We are looking for a colleague to be appointed as Front Office Night Auditor for our Barcelo Istanbul Hotel , a hotel affiliated to the International Hotel Chain, located in Taksim Region on the European Side. Responsible for all night operation of the hotel, Providing maximum guest satisfaction by giving priority to guest request complaints, Being...

  • Night Shift Leader

    2 months ago

    Istanbul, Istanbul, Turkey yenibiris Full time

    Planning the number of employees for each shift, Organizing work on production continuity, Solving problems that arise with personnel or other elements during operation and production, Supervising production quality, Working in coordination with the quality department, ensuring quality inspection, Managing research and development methods during the...

  • Assistant Guest Experience Manager

    3 months ago

    Istanbul, Istanbul, Turkey HSH Management Services Full time

    Set along the dazzling Bosphorus waterfront in the historic district of Karaköy, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings – three of them historic and beautifully restored – and...

  • Front Desk Clerk

    5 months ago

    Istanbul, Istanbul, Turkey Conrad Istanbul Bosphorus Full time

    A Front Desk Clerk provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Desk Clerk, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete...

  • Night Manager

    2 months ago

    İstanbul, Turkey yenibiris Full time

    A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. What will I be doing? As Night Manager you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are...

  • Night Manager

    3 weeks ago

    İstanbul, Turkey yenibiris Full time

    Supervising all hotel staff during the night shift, Ensuring that employees work in accordance with hotel standards, Evaluating guest needs and requests correctly and responding to them,, Graduated from 4-year departments of universities, At least 5 years of experience in the hospitality industry, At least 1 year in 5 star hotels as manager, Good...

  • Night manager

    4 weeks ago

    İstanbul, Turkey yenibiris Full time

    5 yıldızlı Grand Harilton Hotelimiz bünyesinde istihdam edilmek üzere aşağıdaki niteliklere sahip NIGHT MANAGER pozisyonunda görev alacak çalışma arkadaşı arıyoruz., Tercihen Üniversitelerin Turizm ve Otelcilik bölümlerinden mezun,İyi derecede İngilizce bilgisine sahip,Otelimizin tüm gece operasyonundan sorumlu olacak,Alanında ve/veya...

  • Night Manager

    1 month ago

    İstanbul, Turkey yenibiris Full time

    İstanbul’un tarihi yarımadasında konumlanmış, tarihi ve eşsiz bir binada, tarihin ve modern yaşamın bir arada olduğu beş yıldızlı otel olan Legacy Ottoman Hotel ailesi olarak otelimizde görevlendirmek üzere Night Manager pozisyonunda takım arkadaşı arıyoruz., Üniversitelerin ilgili bölümlerinden mezun 5 yıldızlı otellerde benzer...

  • Night Auditor

    1 month ago

    Istanbul, Turkey Hilton Istanbul Bomonti Hotel & Conference Center Full time

    DescriptionA Night Auditor maintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies.What will I be doing?As Night Auditor, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. A Night Auditor...

  • Front Office Night Auditor

    2 months ago

    İstanbul, Turkey yenibiris Full time

    We are looking for a colleague to be appointed as Front Office Night Auditor for our Barcelo Istanbul Hotel , a hotel affiliated to the International Hotel Chain, located in Taksim Region on the European Side. Responsible for all night operation of the hotel, Providing maximum guest satisfaction by giving priority to guest request complaints, Being...

  • Night Auditor

    1 week ago

    İstanbul, Turkey yenibiris Full time

    Founded in 2006, Mar Yapı has quickly become one of Turkeys innovative real estate development companies. With active subsidiaries in sectors other than real estate development, Mar Yapı is active in energy, information technologies, hotel management and service sectors. It operates two hydroelectric power plants. “G-Hopsitality, which stands out with...

  • Night Shift Leader

    2 months ago

    İstanbul, Turkey yenibiris Full time

    Planning the number of employees for each shift, Organizing work on production continuity, Solving problems that arise with personnel or other elements during operation and production, Supervising production quality, Working in coordination with the quality department, ensuring quality inspection, Managing research and development methods during the...

  • Call Center Customer Representative

    5 months ago

    İstanbul, Turkey yenibiris Full time

    Handling incoming phone calls on behalf of a sales company from abroad. Incoming calls related to the companys products and services. Main duties include answering customer inquiries, providing product information, processing orders from home or other remote location. In this role, agents must have excellent communication skills in English, as they will be...

  • Food Runner

    3 weeks ago

    İstanbul, Turkey SWOT Hospitality Full time

    SWOT Hospitality - Istanbul is searching for an enthusiastic and professional food runner to join our dynamic team for our upcoming upscale restaurant in Rixos Tersane Istanbul. You will perform a range of tasks including preparing tables, serving orders, explaining meals, and facilitating collaboration between kitchen and wait staff. As a food runner, your...

  • Front Desk Agent

    6 days ago

    Istanbul, Turkey Conrad Istanbul Bosphorus Full time

    DescriptionA Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and...

  • Front Desk Clerk

    5 months ago

    Istanbul, Turkey Conrad Istanbul Bosphorus Full time

    DescriptionA Front Desk Clerk provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Desk Clerk, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and...

  • Guest Service Agent

    4 months ago

    Istanbul, Turkey Hilton Istanbul Bomonti Hotel & Conference Center Full time

    DescriptionA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience...

  • SAP Service Desk Specialist

    3 months ago

    Kadıköy/Istanbul, Turkey Atos Full time

    About Atos The future is our choice   Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital...