Guest Service Agent
4 months ago
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
Requirements
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in cash handling Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors Conflict resolution experienceWhat's in it for me?
Degree-level qualification in a relevant field Competitive Salary & Wages Private Health Insurance Complimentary Dry Cleaning for Business Attire Monthly Transportation Fee Complimentary Shuttle Bus Discounted Indoor Parking Privileges Complimentary Employee Meal "Go Hilton" - discounted room rates in Hilton Hotels Worldwide for yourself and your family members Career and development opportunities in Hilton Hotels Worldwide Opportunity to make a positive impact on environment and community with Travel with Purpose programWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Source: Hospitality Online
-
Guest Service Agent
3 months ago
İstanbul, Turkey yenibiris Full timeTemel ilkesi her otelinde, her konuğuna, her zaman olağanüstü deneyimler yaşatarak dünyayı konuk severliğin ışığı ve sıcaklığı ile doldurmak olan Hilton İstanbul Bakırköy otelimize, Ön Büro departmanında görevlendirmek üzere Guest Service Agent pozisyonunda değerlendirmek üzere adaylar aranmaktadır., Tercihen Üniversitelerin...
-
Guest Experience Agent
3 weeks ago
Istanbul, Turkey Conrad Istanbul Bosphorus Full timeDescriptionA Guest Experience Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Experience Agent is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. Check the guest arrival reports in advance of VIP Guest check-in and coordinate with...
-
Reservation Agent
2 weeks ago
İstanbul, Turkey yenibiris Full timeA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible...
-
Guest Service Agent
3 months ago
Istanbul, Istanbul, Turkey yenibiris Full timeWill be passionate in delivering high level of service to internal and external guests alike and adhere to all brand standards, compliance standards and training schedules to sustain and contribute to the premium service delivered at Sheraton Istanbul Levent. -Will manage the switchboard where all incoming calls and external phone calls are done in...
-
Guest Service Agent
3 months ago
İstanbul, Turkey yenibiris Full time-Will be passionate in delivering high level of service to internal and external guests alike and adhere to all brand standards, compliance standards and training schedules to sustain and contribute to the premium service delivered at Sheraton Istanbul Levent. -Will manage the switchboard where all incoming calls and external phone calls are done in...
-
Guest Relations Agent
1 week ago
İstanbul, Turkey yenibiris Full timeTarihi yarımadanın merkezinde bulunan otelimize aşağıdaki niteliklere uygun Guest Relation Agent arayışımız vardır;, -Tercihen MYO veya Üniversite mezunu, -Alanında en az 2 yıl tecrübeli, -İngilizce bilen , 2. dil tercih sebebidir, -Esnek çalışma saatlerine ayak uydurabilen, -İletişimi kuvvetli,analitik düşünebilen, -Güleryüzlü ve...
-
Front Desk Agent
1 week ago
Istanbul, Turkey Conrad Istanbul Bosphorus Full timeDescriptionA Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and...
-
Reservation Agent
3 weeks ago
İstanbul, Turkey yenibiris Full time• Process all reservation requests, changes, and cancellations received by phone or mail. • Identify guest reservation needs and determine appropriate room type. • Verify availability of room type and rate. • Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro-actively...
-
Front Desk Agent
5 months ago
Istanbul, Turkey Hilton Istanbul Bomonti Hotel & Conference Center Full timeDescriptionA Front Desk Agent supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Agent, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...
-
Front Desk Agent
5 months ago
Istanbul, Istanbul, Turkey Hilton Istanbul Bomonti Hotel & Conference Center Full timeA Front Desk Agent supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Desk Agent, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Agent is...
-
Guest Relations Agent
2 months ago
Istanbul, Turkey The Ritz-Carlton Full timeJob Number 24123022Job Category Food and Beverage & CulinaryLocation The Ritz-Carlton Istanbul, Suzer Plaza, Askerocagi Caddessi No 6, Istanbul, Türkiye, Türkiye VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will enjoy until they...
-
Guest Service Officer
3 months ago
Istanbul, Istanbul, Turkey yenibiris Full timeThe Ascott Limited / Somerset Maslak İstanbul The Ascott Limited, the worlds leading hotel and residence management brand affiliated with CapitaLand, made its first investment in Turkey with Somerset Maslak Istanbul. Somerset Maslak İstanbul is looking for a Guest Service Officer / Receptionist to join our Guest Service team., Preferably University...
-
Guest Experience Agent
3 months ago
İstanbul, Turkey yenibiris Full timeWe are looking for a colleague to be appointed as Guest Experience for our Barcelo Istanbul and Occidental Taksim Hotel, a hotel affiliated to the International Hotel Chain, located in Taksim Region on the European Side. Ensure that the hotel guests’ expectations are fulfilled and to personalize the guest stay from pre arrival, arrival, departure, post...
-
Guest Relations Agent
2 months ago
İstanbul, Turkey yenibiris Full time• According to Accor Brand Standards, to welcome and acknowledge all the guests. • Dealing with guest requests and complaints and ensuring guest satisfaction. • Reporting courtesy calls to Front Office Manager. • Following Online Guest Feedbacks and response daily., • University degree in Tourism and Hotel Managemet. • At least 2-year experience...
-
Guest Experience Agent
3 months ago
Istanbul, Istanbul, Turkey yenibiris Full timeWe are looking for a colleague to be appointed as Guest Experience for our Barcelo Istanbul and Occidental Taksim Hotel, a hotel affiliated to the International Hotel Chain, located in Taksim Region on the European Side. Ensure that the hotel guests' expectations are fulfilled and to personalize the guest stay from pre arrival, arrival, departure, post...
-
Guest Relations Agent
3 months ago
Istanbul, Istanbul, Turkey yenibiris Full timeAccording to Accor Brand Standards, to welcome and acknowledge all the guests. Dealing with guest requests and complaints and ensuring guest satisfaction. Reporting courtesy calls to Front Office Manager. Following Online Guest Feedbacks and response daily., University degree in Tourism and Hotel Managemet. At least 2-year experience in the same...
-
Guest Service Officer
3 months ago
İstanbul, Turkey yenibiris Full timeThe Ascott Limited / Somerset Maslak İstanbul The Ascott Limited, the worlds leading hotel and residence management brand affiliated with CapitaLand, made its first investment in Turkey with Somerset Maslak Istanbul. Somerset Maslak İstanbul is looking for a Guest Service Officer / Receptionist to join our Guest Service team., Preferably University...
-
Agent-Reservations
3 days ago
Istanbul, Turkey The Ritz-Carlton Full timeJob Number 24161675Job Category ReservationsLocation The Ritz-Carlton Istanbul, Suzer Plaza, Askerocagi Caddessi No 6, Istanbul, Türkiye, Türkiye VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...
-
Guest Relations Coordinator
3 months ago
Istanbul, Turkey Hilton Istanbul Bomonti Hotel & Conference Center Full timeDescriptionA Guest Relations Coordinator engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.What will I be doing?As a Guest Relations Coordinator, you will serve on the Front...
-
Guest Relations Manager
2 months ago
Istanbul, Turkey Hilton Istanbul Bomonti Hotel & Conference Center Full timeDescriptionA Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Manager (reporting to the Front Office Director), you will manage the needs of VIP Guests and inform other Team Members of VIP...