Guest Relations Agent

3 months ago


Istanbul, Istanbul, Turkey yenibiris Full time

  • According to Accor Brand Standards, to welcome and acknowledge all the guests.
  • Dealing with guest requests and complaints and ensuring guest satisfaction.
  • Reporting courtesy calls to Front Office Manager.
  • Following Online Guest Feedbacks and response daily.,
  • University degree in Tourism and Hotel Managemet.
  • At least 2-year experience in the same position.
  • Ability to focus attention on details and to handle multiple tasks.
  • Working with a focus on guest satisfaction.
  • Good Team player.
  • Analytical thinking is expected to be a problem solver.
  • Good communication skills and have smiling face presentable and well-groomed.
  • Fluency in English is a must.
  • No military obligation for male candidates /


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