Operations & Deployment Engineer

3 days ago

Fatih, Istanbul, Turkey Telenity Full time

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Telenity helps service providers harness the true power of their network. With our portfolio of best-in-class software solutions and services, we enable service providers to effectively monetize the digital services economy and reduce operational expenses for foundational voice, messaging, and data services. Telenity has delivered its solutions and services globally to more than 40 service providers serving more than 1.5 billion mobile users.

The Position

We are seeking an outstanding full-time Tier 2 operation consultant to aid daily operation and maintenance of Telenity products at our customer's premises.

The exciting journey of this role will start at the acceptance test period of several VAS products and your contribution to acceptance test period will be expected. Your other duties will include acting as a SME for onsite operations team, performing release/patch upgrades, troubleshooting issues, handling operation tickets created by customers over Jira ticketing tool and taking actions within the SLA periods defined, creating product reports, improving service monitoring, performing operational automations, and contributing to operational documentations.

In the first year, up to 30% of your time will be in KSA, working from customer premises and subsequently will require frequent customer visits.

You must demonstrate strong analytical, troubleshooting, and problem-solving skills. You will also need to have strong communication, organizational and customer service skills. Attention to details, the ability to work in teams, as well as independently are required for being successful in this role.

Duties & Responsibilities

Create and maintain excellent level of customer relationships.

Maintain high level of customer satisfaction by honoring the operational contracts and SLAs.

Close follow-ups on the actions waiting from internal teams and update customer regularly.

  1. Plan, perform and orchestrate maintenance activities.
  2. Follow operational process flows, prepare documents such as MOP, RCA when needed.

Knowledge Required

Knowledge in Telecommunications and experience in related tools to provide high quality operations.

  1. Telecommunications Fundamentals – Having knowledge and experience in telecommunications, especially in Messaging Flows, Value Added Services (VAS), Web Services. (Messaging, CRM, Provisioning, Billing & Charging, Settlement)
  2. Linux Operating Systems – Having hands-on experience on Linux, able to write scripts (bash or Python script) for various operational needs and work experience with java-based applications, nginx, Apache / Tomcat webservers over Linux. OS level controls to be done.
  3. Debugging & Testing Tools – Ability to use various debugging and testing tools while making issue analysis and testing. (Wireshark, SOAP UI, Smpp Simulator, Postman etc.)
  4. Automation Tools – Understanding importance of automating regular tasks, prior experience in any automation tools. (Rundeck, Jenkins, Ansible, Pentaho etc.)
  5. Monitoring Tools – Essential knowledge of monitoring tools, prior experience in any monitoring tool (Zabbix, Nagios, HP Diagnostics etc.)
  6. Databases & Analytics Tools– Having good knowledge of SQL language, ability to write complex queries. Knowledge in MySQL, MongoDB, Elasticsearch, Redis is plus.

Soft Skills & Abilities

Proactive, self-motivated, and strong ownership of assigned responsibilities.

Excellent problem solving, critical thinking and interpersonal skills.

Willing to self-improvement and continuous learning.

Excellent organization, coordination, and teamwork skills.

Strong attention to details.

  1. Highly effective time management skills, able to work well under pressure.
  2. Good verbal and written communication skills both in Turkish and English.

Education & Experience

BSc degree from computer science, electrical / electronic engineering departments of universities.

Having at least 5 years of work experience in telecommunications / applications operations engineer / Dev-ops positions.

Work Conditions

Not having any obstacle to short-term travel abroad.

What We Offer

  1. Inclusive and Supportive Workplace Environment, Ensuring Equal Opportunities for All.
  2. Opportunities for Vertical and Horizontal Career Growth.
  3. Full Support and Responsibility from Day One.
  4. Four Days of Casual Leave Plus a Birthday Leave Each Year.
  5. No corporate borders – we believe in the strength of communication, and we are result-oriented.
  6. No Barriers Between Departments – We Prioritize Communication and Results.
  7. Collaborate with a Talented, Empathetic Team.
  8. Enjoy Socializing and Fun Activities via our TeleUnity Platform.
  9. Work-from-Home Option Available, with Office Access for Those Who Prefer.
  10. Referral Bonus Program – Recommend Candidates and Earn Rewards Upon Their Joining.
  11. Enjoy monthly internet bill coverage for remote work arrangements.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Industries: Telecommunications

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