Technical Support Specialist

2 days ago

Fatih, Istanbul, Turkey Insider Full time

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

As a Technical Support Specialist at Insider, you will:

  • Play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services.
  • Become an excellent communicator while mastering problem-solving skills.
  • Work in coordination with the Customer Success Managers and be primarily responsible for supporting a seamless experience for our partners.
  • Troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements.
  • Contribute to building innovative products by advocating for partners and sharing their feedback with the Product team.
  • Meet important SLAs like response time and the lead time for issue resolutions.

We want you to join us if you:

  • Have a Bachelor's Degree in Business, Marketing, Engineering, or related fields.
  • Have 1+ years of experience in supporting a technical product, ideally in SaaS.
  • Have fluency in written and verbal English.
  • Have a high sense of responsibility and accountability.
  • Are able to provide timely responses and follow up systematically.
  • Are a natural problem solver with a positive attitude and love for helping others succeed.
  • Have good debugging/troubleshooting skills.
  • Know Javascript or other programming languages (a plus).

While we are conquering the world, we are offering you:

  • A chance to work in an international, diverse, and inclusive environment.
  • "Tech Talks" with famous and groundbreaking people from the software world.
  • To be part of an industry that's shaping the future of customer experiences.
  • Access and opportunity to gain a limitless network all over the globe.
  • Access to many hard and soft skills training to help you improve and challenge yourself.
  • Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform.
  • A space to share your skills through training sessions and workshops if you wish.
  • Inclusive Private Health Insurance.
  • Smart Work Model side benefits to support food and bill expenses.
  • The team activities that are bursting with fun.
  • No Dress Code

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium

#J-18808-Ljbffr

  • Technical Support Specialist

    6 days ago

    Fatih, Istanbul, Turkey Innovance Consultancy Full time

    Innovance Consultancy is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users and resolving complex technical issues.Responsibilities:Provide technical support to users via phone, email, or remote desktop.Resolve technical issues related...

  • Technical Support Specialist

    8 hours ago

    Fatih, Istanbul, Turkey Avery Dennison Full time

    Job OverviewAvery Dennison Corporation is a leading global materials science and digital identification solutions company. We design and develop innovative products and solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity, and transparency.We are seeking a highly skilled Technical Support Specialist to...

  • Technical Support Specialist

    1 week ago

    Fatih, Istanbul, Turkey Asseco Poland S.A Full time

    Technical Support SpecialistWhat we do?We are building the future of payment technologies. We are developing a powerful payment platform that enables ecommerce for online merchants.Payten Turkey is looking for a Technical Support Specialist for its Payment Gateway Unit for our Maslak İTÜ office.About Us: PaytenWe are looking for a skilled and highly...

  • Technical Support Specialist

    7 days ago

    Fatih, Istanbul, Turkey United Imaging Healthcare Full time

    **Job Overview**We are seeking a highly skilled Technical Support Specialist to join our team at United Imaging Healthcare. As a Technical Support Specialist, you will be responsible for the installation of UIH diagnostic imaging equipment within a designated product range at the customer site.The ideal candidate will have strong communication and...

  • Customer Technical Support Specialist

    2 weeks ago

    Fatih, Istanbul, Turkey ZF Group Full time

    Req ID 76599 | Istanbul – Aftermarket, Türkiye, ZF Services Türk San. ve Tic. A.Ş.About the Team:We are expanding our Customer Service team across Istanbul and looking for a Customer Technical Support Specialist (Customer Competency Center) to join us in Istanbul with Division Aftermarket.What you can look forward to as Customer Technical Support...

  • Technical Support Specialist

    7 days ago

    Fatih, Istanbul, Turkey Inventiv Full time

    Job DescriptionInventiv is a leading provider of financial technology solutions in Turkey. We strive to deliver innovative, high-quality software services globally.This role involves ensuring the daily operation of our IT infrastructure and monitoring network performance. As a System Support Specialist, you will provide fast and effective solutions to...

  • Technical Support Specialist

    6 days ago

    Fatih, Istanbul, Turkey Insider Full time

    About usInsider is a B2B SaaS company that drives growth for its clients worldwide. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We have just celebrated our $500M Series E funding round, led by General Atlantic. We are backed by top-notch investors, including...

  • Technical Support Specialist

    7 days ago

    Fatih, Istanbul, Turkey bioMérieux SA Full time

    Job Description:OverviewbioMérieux SA, a world leader in the field of in vitro diagnostics, seeks an experienced Field IT Specialist (FIT) to join its Customer Service organization. The successful candidate will be responsible for supporting IT/connectivity field activities and providing expert-level technical assistance to customers and distributors.Key...

  • Technical Support Specialist

    4 days ago

    Fatih, Istanbul, Turkey LpsChain Full time

    LpsChain, a leading provider of secure and scalable solutions, is seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a critical role in providing timely technical support to clients via calls, emails & remote connections within agreed SLA.Job DescriptionProvide technical assistance to clients to...

  • Technical Support Expert

    6 days ago

    Fatih, Istanbul, Turkey Insider Full time

    At Insider, we're building the most socially progressive technology community in the world through corporate social responsibility initiatives.Our team is exceptionally talented and passionate, moving fast and agile, creating cutting-edge products, and focusing on making an impact.As a Technical Support Specialist, you'll troubleshoot technical issues, find...

  • Technical Support Specialist

    8 hours ago

    Fatih, Istanbul, Turkey Cogent Networks Full time

    Cogent Networks is a group of IT professionals offering comprehensive services. We have a team with over 10 years of combined experience in IT Services, helping businesses successfully plan, develop, implement, and manage their IT projects.Our company provides a one-stop solution for Managed IT Services, Software Development, and Digital Marketing.Job...

  • Technical Support Specialist

    1 week ago

    Fatih, Istanbul, Turkey Insider Full time

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usWe are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single...

  • Technical Support Specialist

    6 days ago

    Fatih, Istanbul, Turkey Insider Full time

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usWe are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single...

  • Technical Support Specialist

    2 weeks ago

    Fatih, Istanbul, Turkey Insider Full time

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usWe are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single...

  • Technical Support Specialist

    3 days ago

    Fatih, Istanbul, Turkey Insider Full time

    Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.About usWe are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offering marketers a single...

  • Advanced Technical Support Professional

    7 days ago

    Fatih, Istanbul, Turkey Medtronic Full time

    Job OverviewThe role of Global Medical Technology Specialist at Medtronic involves providing technical support and services to ensure the seamless operation and satisfaction of our products worldwide.This position offers a unique opportunity to engage in cutting-edge medical technology and robotics, providing expert repair services and innovative...

  • Technical IT Support Professional

    2 days ago

    Fatih, Istanbul, Turkey DHL Germany Full time

    About Us:DHL Germany is a leading logistics company that operates in a fast-paced and ever-changing industry. We are constantly looking for innovative ways to improve our services and meet the needs of our customers. As an IT Application Specialist, you will play a critical role in helping us achieve our goals by providing technical support for our WMS, TMS,...

  • Technical Support Specialist

    1 day ago

    Fatih, Istanbul, Turkey Insider Full time

    We are Insider, a B2B SaaS company that drives growth for its clients worldwide.About UsAt Insider, we believe in the power of innovation and technology to transform customer experiences. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We have achieved significant...

  • Technical Support Specialist

    6 days ago

    Fatih, Istanbul, Turkey Johnson Controls, Inc. Full time

    OverviewJohnson Controls, Inc. seeks a highly skilled Technical Support Specialist to support sales and growth initiatives in Turkey. This role requires providing technical/design support and training services for Fire Suppression Systems.ResponsibilitiesProvide technical and specification support to the sales team and customers.Support the full product...

  • Technical Implementation Specialist

    3 days ago

    Fatih, Istanbul, Turkey System Group | همكاران سيستم Full time

    We are seeking a talented Deployment Specialist to join our team at System Group in Tehran. In this role, you will be responsible for deploying software solutions, providing technical support, and delivering training to users.To succeed in this role, you must have strong analytical skills, effective communication skills, and experience in technical support...