Network Engineer

3 days ago


Fatih, Istanbul, Turkey Penta Consulting Full time

Calling all High Touch Engineers working in Istanbul, Turkey

I am currently looking for a High Touch Engineer to join the world's leading vendor, working in Istanbul Turkey, on a 12 month extendable contract.

Experience:

  • HTE is a directly customer funded role who leads the technical deliverables of Expert Care services (including legacy TS/SP Advantage and FTS services).
  • Provides reactive support and builds a relationship with the customer's operational team(s), typically Service Operations or Network Support.
  • Provides network level problem resolution (i.e. not just device level) including troubleshooting and diagnosis.
  • Provides Transfer of Information (ToI), to improve customer's technical skills and processes.
  • Delivers detailed Root Cause Analysis and Software Referral to customers.
  • Delivers Reactive Trend Analysis to proactively detect and manage chronic or recurring network problems.
  • Leads the technical section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view.
  • An HTE is typically dedicated to a single customer or designated to up to 5 customers and can be remote or on site.

Minimum Requirements: ("Must have" Qualifications)

  • CCIE Certified Ideally SP OR R&S
  • Languages - English and Turkish
  • Hands on experience with R&S, ACI, Data Centre and Nexus.

If you're interested please send your CV to charleytrinder@pentaconsulting.com and I will call you to discuss.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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