Retail Loans Operations Manager

17 hours ago


Fatih, Istanbul, Turkey ColendiBank Full time

ColendiBank, Türkiye's AI first digital-native deposit bank which has received its operational license from the Banking Regulation and Supervision Agency (BRSA), aims to leverage Colendi's expertise in financial technologies to become a pioneer in Türkiye's technological initiative, a leader in the Turkish digital banking sector, and a global digital bank originating from Türkiye.

Job Description

We are seeking a Retail Loans Operations Manager to join our growing team in our Istanbul office. This role will be responsible for managing end-to-end retail loan operations, optimizing processes, and improving customer experience. The selected candidate will oversee processes such as digital loan application evaluation, post-allocation transactions, loan disbursement, tracking, and customer request management.

Key Responsibilities

  1. Manage and develop operational workflows for loan applications processed through digital channels.
  2. Ensure the effective execution of credit allocation, disbursement, monitoring, and closure processes.
  3. Maintain a balance between automated processes and manual controls to enhance operational efficiency.
  4. Conduct operational processes in compliance with banking regulations, Credit Bureau (KKB), Risk Center, BRSA, and MASAK guidelines.
  5. Analyze and improve business processes to increase operational efficiency.
  6. Support the integration of robotic process automation (RPA), artificial intelligence, and automation systems into operational processes.
  7. Ensure the efficient operation of systems used in credit processes.
  8. Manage operational processes with financial institutions and external service providers.
  9. Analyze operational data and generate necessary reports.
  10. Complete legal reporting requirements for regulatory authorities accurately and on time.

What We're Looking For

  1. Bachelor's degree in Economics, Business Administration, Banking, Finance, or related fields.
  2. Minimum 5 years of experience in retail loan operations within digital banking, fintech, or traditional banking sectors.
  3. Strong knowledge of credit regulations, banking operation systems, and digital loan processes.
  4. Ability to analyze operational data and propose process improvement strategies.
  5. Strong problem-solving, collaboration, and negotiation skills.
  6. Ability to coordinate with different departments and demonstrate strong leadership skills.
  7. Proficiency in MS Office applications.
  8. High-level negotiation and communication skills to work effectively with internal and external stakeholders.
  9. Proactive, growth-oriented mindset with a passion for continuous learning and innovation.
  10. Strong command of English with excellent communication skills.

Join Us

At ColendiBank, you'll play a key role in redefining the retail banking experience. We offer opportunities for professional growth in a collaborative, inclusive environment, contributing to a pioneering journey in the digital banking landscape.

Become a core part of our journey. Join ColendiBank as we build the future of digital banking.

ColendiBank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

Associate

Employment type

Full-time

Job function

Finance

Industries

Banking

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