IVD Field Services Engineer-Istanbul

3 days ago


Fatih, Istanbul, Turkey Dymind Full time

Direct message the job poster from Dymind

Overseas HR Management @ Dymind | SHRM-SCP

We are seeking an IVD Field Services Engineer for Turkey to drive customer satisfaction and strengthen our market presence. This role will focus on improving product satisfaction, providing product training, and enhancing the technical capabilities of local customers and agents.

Key Responsibilities:

  1. Address product quality complaints from agents in Turkey to improve overall customer satisfaction.
  2. Deliver regular product training to local customers and agents, enhancing the technical service capabilities of agent engineers.
  3. Analyze regional quality data, identify recurring issues or trends, and report feedback to relevant departments for continuous quality improvement.
  4. Translate and create internal documentation to support local operations and promote regional service product sales.
  5. Collaborate with local sales teams to identify business opportunities and support marketing efforts to grow our market share in Turkey.

Requirements:

  1. Bachelor's degree or higher, preferably in a science or engineering-related field.
  2. Previous experience in overseas technical support or after-sales services within the IVD industry is highly desirable.
  3. At least 5 years of international after-sales technical support experience with IVD products.
  4. Proficiency in English as the working language is required.

We are looking for a proactive, passionate, and skilled individual to join our team and contribute to the growth of the Dymind brand in Turkey.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Engineering, and Training

Industries

Hospitals and Health Care, Biotechnology Research, and Medical Equipment Manufacturing

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