
Field Service Engineer
2 days ago
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
That's our story. Make it your story.
This position reports to:
Field Service Team Leader.
As a Service Engineer, you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality and satisfying customer service. In this role, you will be responsible for providing routine maintenance and on-site or remote technical support. The position involves travel, as you will be providing hands-on assistance at customer sites.
Responsibilities- Execute Service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines.
- Deliver quality customer service to satisfy customers. In close cooperation with customers and other ABB teams, take actions to identify new Service business opportunities for ABB.
- Perform Service tasks like installation and commissioning of equipment and routine maintenance independently, identify technical problems, and make analyses through remote or on-site activities in different Service categories (installation and commissioning, routine maintenance, extensions, replacements, etc.).
- Contribute to customer satisfaction by executing Service work according to customer order and expectations.
- Maintain a good relationship with customers. Identify new sales opportunities and communicate them internally.
- Coordinate, prepare, and ensure that all materials, parts, and equipment are available and at the appropriate quality for Service activities.
- Prepare all documents and reports to be signed by the customer representative.
- Report work done in a timely manner and follow up when needed. Troubleshoot simple equipment failures and make recommendations to avoid repeating the problem in the future.
- Provide recommendations to management to improve operations and customer service.
- Apply safety rules and safe practices as well as environmental responsibilities. Report unsafe practices and incidents.
- Bachelor's degree in Electrical/Electronics Engineering, Mechanical Engineering, Control and Automation Engineering, or Mechatronics Engineering.
- Minimum 2 years of hands-on experience in automation/robotics will be an advantage.
- Strong knowledge of industrial robots and PLC operations and servo systems, including electrical and software interfaces (Robot Studio, Rapid Programming, RobView, PLC programming).
- Knowledge of Robotic applications such as pick and place, Spot and Arc Welding, Packaging, and Paint will be an advantage.
- Advanced level of English skills. Turkish language is a must.
- Customer-focused and solution-oriented profile with strong communication skills.
- Open to travel and have a valid driving license.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
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