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Senior Services Engagement Engineer

4 weeks ago

Fatih, Istanbul, Turkey SAP SE Full time

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP Premium Engagements – namely SAP MaxAttention and SAP ActiveAttention - are white glove and strategic engagements with SAP's largest/Strategic customers. For the delivery of SAP Premium Engagements, SAP is looking for a Technical Quality Manager (TQM) to serve our customers as trusted advisors, focusing as much on the customer's business as on the customer's technical environment.

The TQM works closely with the customer on the development of the engagement, oversees and communicates the engagement outcome, acts as strategic advisor for the IT roadmap with SAP, positions the service portfolio, maintains the PE service plan, and is in charge of the execution of this plan, i.e., managing the service delivery end-to-end with follow-up activities upon SAP's recommendations, and runs the quarterly steering meetings with the customer.

The TQM demonstrates a premium level of enthusiasm and understanding of the:

  • Customer's strategy and requirements
  • Customer's solution landscape
  • Customer's business processes
  • Customer's industry

Responsibilities

  • Develops and maintains a strong customer relationship and works to be recognized as a Trusted Advisor providing unbiased guidance, ensuring empowerment of the customer team.
  • Plan and execute SAP Premium Engagements service plan as needed to drive success on the customer's digital transformation roadmap.
  • Analyze and understand customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics.
  • Setup, govern the Engagement and plan/coordinate/monitor/support Premium Engagement services based on the customer situation/requirements, solutions, create a value proposition, secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teams.
  • Manage engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, procurement, contract management, and services delivery.
  • Plan, coordinate engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops.
  • Identify top issues, define the associated action plan & drive the resolution process, always providing the customer with immediate help in crisis situations.
  • Manage Escalations and critical situations, instruct customer on SAP's Support processes to drive efficient incident resolution.
  • Actively support the PE business growth, pre-sales activities in alignment with the account team and SAP strategy.

Requirements

  • Bachelor or Master's Degree: Science, Tech, Engineering, Math and/or equivalent experience in the field of technology.
  • 10+ hands-on experience on SAP Solutions/Technology/development as a senior expert Industry/operation management/project management skills/experience is an asset.
  • Fluency in English and Turkish.
  • Broad understanding of SAP Solutions.
  • Broad understanding of SAP Solution Manager/Cloud ALM strategy and scenarios.
  • Understanding in SAP strategy including service portfolio & Cloud transformation.
  • Strong business acumen and presentation skills, C-Level communication skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy, and professionalism, and is highly customer service oriented with strong customer management skills.
  • Proven problem-solving skills and strong work ethic are required.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 410047 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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