Billing Assurance Analyst

4 days ago


Fatih, Istanbul, Turkey Vodafone Group Full time
Join Us

At Vodafone, we're not just shaping the future of connectivity for our customers – we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you'll do


• Perform timely checks to ensure that subscriber invoices are correctly created

• Report problems and errors that occur during the billing process

• Confirm or reject the refund data by checking

• Follow up on reported issues

• Inform related parties of critical issues

• Show sensitivity to SLA and KPIs

• Contribute to business efficiency through automation and process suggestions

• Design and implement new assurance controls and revise when required

• Analyze financials and detect anomalies in trending, taking detective/preventive actions

• Create reports related to analyses and share with related parties

• Create test scenarios, report defects, and follow up on their solutions

Who you are


• Graduated from a University in Computer Science, Mathematics, Statistics, Management, or MIS

• High SQL knowledge

• Basic UNIX knowledge

• Basic Oracle knowledge

• Technical analysis and reporting skills

• Proficient in English

• Familiarity with MS Office programs

• Flexible working hours

• Ability to adapt to changing conditions

• Capable of managing multiple projects simultaneously

• Strong communication skills

• Proven success in business tracking and finalization

• Dedicated to teamwork

Not a perfect fit?

Worried that you don't meet all the desired criteria exactly? At Vodafone, we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:


• Vflexy: Flexible Benefits Program

• Hybrid working kit

• Ergonomic kit allowance

• Digital meal voucher

• Flexible transportation allowance

• Employee assistance hotline & counselling

• Comprehensive and flexible private health insurance

• Discounted price deals for a wide range of products & services

Plus, plenty more to enjoy

Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit the Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology, we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet while helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place where everyone feels safe, valued, and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

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