FinOps Analyst

The ideal candidate will be experienced in a finance role with an understanding of finance operations and will have experience in relationship management. He/she will have problem-solving skills with a focus on improving processes and strengthening relationships with vendors. The candidate will have an action-driven approach and will be required to work proactively on issues related to vendor accounts while identifying areas of improvement. A European language speaker or multilingual is preferred.

1. Working on complex vendor disputes and resolving queries in a timely manner.
2. Meet or exceed applicable metrics of the process assigned.
3. Work on underlying issues and fix root causes.
4. Manage vendor disputes via inbound email and outbound calls.
5. Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor) questions and requests for information.
6. Efficiently manage disputes and issues through proactive coordination with vendors and internal teams.
7. Understand the pain points of vendors and resolve disputes.
8. Provide prompt, efficient, detailed, customer-oriented service to vendors.
9. Escalate when appropriate to direct manager and/or senior leaders.
10. Perform other projects and duties as required.

1. Minimum of 2 years graduate certificate.
2. Amicable to taking inbound and outbound calls and, if necessary, working overtime.
3. Proficient in the German language.
4. For non-native speakers, must hold relevant certification in the required language or have equivalent experience using the language in day-to-day communication.
5. For native speakers, must go through an English assessment test during the interview process.
6. Proficient in Microsoft Excel and Word.
7. Flexible to work in a shifting schedule.
8. Exemplifies traits of being a team player, has good interpersonal skills, is hardworking, adaptable, and detail-oriented.
9. Can work under pressure and meet deadlines.
10. Excellent verbal and written communication skills, with a strong customer service focus.
11. Ability to prioritize, multi-task, and work with minimal supervision.
12. Open to working with diverse teams with different cultures on a global scale.

1. Preferably with a Bachelor's/Master's Degree in Finance/Accounting as a major subject.
2. Prior experience of at least 2 years in a similar role in Finance & Accounting as an Analyst or in a BPO industry catering to customer needs.
3. Preferably with accounts receivable or cash application experience.
4. A desire to take responsibility and ownership for projects from day one.
5. A drive for continuous learning and self-development.
6. A self-motivated and driven individual.
7. Fluency in other European languages is an advantage.

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