Front Desk Receptionist

2 weeks ago

Fatih, Istanbul, Turkey Four Seasons Hotels Ltd Full time

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An intimate oasis in Istanbul's oldest district. Indulge in serenity within Istanbul's historic Sultanahmet district. Our neoclassical residence, steeped in century-old heritage, is just steps from iconic landmarks such as the Blue Mosque and Hagia Sophia. Under the attentive care of our Four Seasons team, you'll find a space where history harmonizes with contemporary comfort. Enveloped by the melodies of birdsong in our courtyard, you'll be transported to a world of enduring elegance and charm.

By joining the Four Seasons team, you can see why Four Seasons has been named by its employees to FORTUNE magazine's list of the "100 Best Companies to Work For."

The Front Desk Receptionist reports to the Front Desk Management team and is responsible for seamless registration and cashiering service for our guests. The individual must be able to handle various guest requests, inquiries, and issues, and be responsible for the follow up of such circumstances.

We are looking for an energetic, experienced customer service professional with excellent phone and interpersonal skills, ability to multitask, have a passion for service and hospitality. Applicants will be a willing team player, comfortable with computer systems including Opera and willing to accept assignments on as need basis, in order to promote teamwork. Flexibility to work early mornings, evenings, weekends and holidays is required.

Responsibilities:

The Front Desk Receptionist welcomes and registers guests to the hotel, explaining the accommodations and establishing credit or method of payment. Checks guests out of the hotel, preparing and explaining the final charges. Responds, handles and resolves a wide variety of guest requests including but not limited to making/cancelling room reservations, providing information and services to guests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons standards.

What we are looking for:

  1. Candidate must be fluent in Turkish and English, both verbal and written.
  2. Additional languages would be beneficial.
  3. At least one year of experience in a similar role within a five-star luxury environment preferred.
  4. Strong interpersonal, organizational and administrative skills.
  5. Impeccable appearance and a passion for delivering excellent service.
  6. Confident and professional telephone manner.
  7. Knowledge of Opera Reservations System required.
  8. Role requires ability to work flexible hours including evenings and weekends.

If you are interested in applying for this position, please log into your account and attach your resume and cover letter in Word and/or PDF format.

Only candidates meeting requirements will be contacted.

Learn more about what it is like to work at Four Seasons – visit us:

Four Seasons Careers

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We look forward to receiving your application

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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