Training Officer Turkiye

3 weeks ago

Fatih, Istanbul, Turkey Wyndham Hotels and Resorts, Inc. Full time

Wyndham Hotels & Resorts is now seeking a Training Officer Turkiye to join our team in Istanbul, Turkiye.

Job Summary

To provide learning and talent development support for franchised and (where applicable) managed hotels. This individual will facilitate training programmes to the hotel community across a wide variety of topics. They will support the Learning & Development team across their territory in planning the annual Training Calendar, identifying learning and operational needs, coordinating delivery and the continuous utilisation of the WHR Learning Management System (LMS). They will have the task of ensuring that Wyndham hotels and their teams have the necessary tools and the know-how to use them, required to work within our brand standards and systems with the goal of maximising revenue, brand engagement, quality assurance and guest satisfaction.

Responsibilities
  1. Coordination and delivery of Training Programmes: To coordinate and deliver Wyndham Hotels & Resorts (WHR) Training courses and programmes throughout the region, virtual and face-to-face. Where feasible, training courses should be delivered in the location's target language and will be part of a cycle of long-term development and continuous learning for the WHR value proposition, culture and performance of the hotel properties.
  2. Programme Planning: To support the execution of the training plan for the wider EMEA region in line with the Regional/ Global Learning & Development Strategic Plan. The planning to deliver timely and relevant programmes will support the franchisees, managed hotels and their teams at each stage within the hotel's life cycle including pre-opening, opening, programme launches and initiatives, hiring, performance management, revenue optimisation and quality assurance. This will require close liaison with the EMEA Learning & Development team, Regional Directors and Operations.
  3. Learning Management System adoption and administration: To review and adapt course content for the wider EMEA region. This may include classroom content and virtual solutions, and any necessary in country variations based on culture, language or legislation. Supporting adoption and administration of LMS:
  4. L&D Administration and Communications: Communicating training offerings to relevant stakeholders and managing registrations and completions, to include evaluations and the communication thereof.
  5. HR/ L&D projects and ad hoc tasks: Supporting business driven projects as required.

Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Worldwide's Count on Me Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me Building Blocks in mind;

  • Compassionate
  • Engaged
  • Dependable
  • Courteous
  • Engaged
  • Inclusive
  • Hospitable
  • Prepared
  • Personalised
Experience & Qualifications
  • Professional qualification in a hospitality related field, at least 2 years of experience
  • Experience of facilitating and presenting various topics at a hotel or retail level
  • Experience of assessing training needs and customising content to suit the audience
  • Strong organisational skills, with the ability to manage multiple training initiatives simultaneously
  • Some knowledge of the training cycle and learning environment
  • Fluency in both verbal and written Turkish and English – another language would be useful
  • Proficiency in Microsoft Office programmes including, Teams, Excel, Word and PowerPoint
Soft Skills
  • Excellent interpersonal skills and the ability to work collaboratively across departments
  • Problem-solving mindset and the ability to adapt training methods to meet evolving organisational needs
  • High attention to detail and ability to ensure training materials are accurate and relevant
Organisational Relationships

The role will report to the Regional Learning & Development Partner EMEA.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all.

What we expect from you

You will play an important part in our mission to make travel possible for all by:

  • Being responsive, respectful and delivering great experiences to our guests, partners and communities.
  • Fostering an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.
  • Bringing your best every day and striving to exceed expectations in all you do.
What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

  • Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
  • Competitive salary and benefits.
  • Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.
  • A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.
About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

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