Training Officer Turkiye
1 day ago
Wyndham Hotels & Resorts is now seeking a Training Officer Turkiye to join our team in Istanbul, Turkiye.
Job SummaryTo provide learning and talent development support for franchised and (where applicable) managed hotels.
This individual will facilitate training programmes to the hotel community across a wide variety of topics.
They will support the Learning & Development team across their territory in planning the annual Training Calendar, identifying learning and operational needs, coordinating delivery and the continuous utilisation of the WHR Learning Management System (LMS).
They will have the task of ensuring that Wyndham hotels and their teams have the necessary tools and the know-how to use them, required to work within our brand standards and systems with the goal of maximising revenue, brand engagement, quality assurance and guest satisfaction.
Responsibilities- Coordination and delivery of Training Programmes:
To coordinate and deliver Wyndham Hotels & Resorts (WHR) Training courses and programmes throughout the region, virtual and face-to-face. Where feasible, training courses should be delivered in the location's target language and will be part of a cycle of long-term development and continuous learning for the WHR value proposition, culture and performance of the hotel properties. - Programme Planning:
To support the execution of the training plan for the wider EMEA region in line with the Regional/ Global Learning & Development Strategic Plan. The planning to deliver timely and relevant programmes will support the franchisees, managed hotels and their teams at each stage within the hotel's life cycle including pre-opening, opening, programme launches and initiatives, hiring, performance management, revenue optimisation and quality assurance. This will require close liaison with the EMEA Learning & Development team, Regional Directors and Operations. - Learning Management System adoption and administration:
To review and adapt course content for the wider EMEA region. This may include classroom content and virtual solutions, and any necessary in country variations based on culture, language or legislation. Supporting adoption and administration of LMS: - L&D Administration and Communications:
Communicating training offerings to relevant stakeholders and managing registrations and completions, to include evaluations and the communication thereof. - HR/ L&D projects and ad hoc tasks:
Supporting business driven projects as required.
Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Worldwide' s Count on Me Service Culture to be Responsive, Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me Building Blocks in mind:
- Compassionate
- Engaged
- Dependable
- Courteous
- Inclusive
- Hospitable
- Prepared
- Personalised
- Professional qualification in a hospitality related field, at least 2 years of experience
- Experience of facilitating and presenting various topics at a hotel or retail level
- Experience of assessing training needs and customising content to suit the audience
- Strong organisational skills, with the ability to manage multiple training initiatives simultaneously
- Some knowledge of the training cycle and learning environment
- Fluency in both verbal and written Turkish and English – another language would be useful
- Proficiency in Microsoft Office programmes including, Teams, Excel, Word and PowerPoint
- Excellent interpersonal skills and the ability to work collaboratively across departments
- Problem-solving mindset and the ability to adapt training methods to meet evolving organisational needs
- High attention to detail and ability to ensure training materials are accurate and relevant
The role will report to the Regional Learning & Development Partner EMEA.
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