Turkiye Training and Education Officer

1 day ago


Fatih, Istanbul, Turkey Wyndham Hotels & Resorts Full time
The Role
We are seeking an experienced Training Officer to join our team in Istanbul, Turkie. As a key member of the Learning and Development team, this role will provide learning and talent development support for franchised and managed hotels across the region. The successful candidate will be responsible for facilitating training programs to the hotel community, focusing on various topics such as revenue optimization, quality assurance, and guest satisfaction.

Responsibilities
- Facilitate training programs to the hotel community, focusing on revenue optimization, quality assurance, and guest satisfaction. - Coordinate and deliver WHR Training courses and programs throughout the region, virtually and face-to-face. - Support the execution of the training plan for the wider EMEA region, working closely with the EMEA Learning & Development team, Regional Directors, and Operations. - Review and adapt course content for the wider EMEA region, including classroom content and virtual solutions. - Communicate training offerings to relevant stakeholders and manage registrations and completions, including evaluations and communication thereof.

Requirements
To excel in this role, the ideal candidate will possess professional qualifications in a hospitality-related field, with at least 2 years of experience in a similar capacity. They should have excellent interpersonal skills, a problem-solving mindset, and the ability to adapt training methods to meet evolving organisational needs. Fluency in verbal and written Turkish and English is essential, with proficiency in Microsoft Office programs, including Teams, Excel, Word, and PowerPoint.

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