Agency Services Professional

1 day ago


Fatih, Istanbul, Turkey DFDS Full time

Responsibilities and Requirements

We are seeking a highly skilled Junior Agency Specialist to join our team at DFDS. In this role, you will work closely with customers and domestic and overseas agencies to ensure smooth operations. Your responsibilities will include solving customer-related issues, informing the Sales department or overseas agencies of solutions, creating and following up on inter-modal services programs, reviewing cancellations and penalties, and informing customers.

You will also be responsible for managing ship loading and unloading operations efficiently, playing an active role in the business processes of domestic and overseas agencies, managing relations with service stakeholders during ship voyages, monitoring and recording payment and service requests, and constituting weekly and monthly voyage position lists.

Requirements:

  • A university degree or equivalent is preferred.
  • A minimum upper-intermediate level of English is required.
  • Minimum 0-2 years of experience in a related field.
  • Expertise in MS Office Applications.
  • Strong interpersonal relations and communication skills.
  • Effective problem-solving skills.
  • Excellent planning and organization skills.
  • Compatible with teamwork.


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