Senior Agency Operations Coordinator

2 days ago


Fatih, Istanbul, Turkey DFDS Full time

About the Role

As a Junior Agency Specialist at DFDS, you will play a vital role in ensuring seamless communication between customers and domestic and overseas agencies. Your responsibilities will include solving problems related to customer voyages, informing the Sales department or overseas agencies of solutions, creating and following up on inter-modal services programs, reviewing cancellations and penalties, and informing customers.

You will also be responsible for managing ship loading and unloading operations efficiently, playing an active role in the business processes of domestic and overseas agencies, managing relations with service stakeholders during ship voyages, monitoring and recording payment and service requests, and constituting weekly and monthly voyage position lists.

About You

  • A university degree or equivalent is preferred.
  • A minimum upper-intermediate level of English is required.
  • Minimum 0-2 years of experience in a related field.
  • Expertise in MS Office Applications.
  • Strong interpersonal relations and communication skills.
  • Effective problem-solving skills.
  • Excellent planning and organization skills.
  • Compatible with teamwork.


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