
Senior Director of Process Improvement
4 days ago
We are seeking a highly skilled Senior Director of Process Improvement to join our team at Yemeksepeti. This role offers a unique opportunity to drive operational excellence across Account Management, Operations, and Process Optimization.
The successful candidate will be responsible for defining and executing strategic initiatives to automate manual tasks, standardize operating methods, and optimize tools to achieve strategic business outcomes.
Key responsibilities include leveraging Balanced Scorecard metrics to evaluate operational performance, coordinating cross-functional teams to execute initiatives, and leading a team of Account Management Admins to foster ownership and accountability.
This is an excellent chance to develop and implement strategies to redefine service excellence, focusing on end-to-end transformation and operational agility.
About You- You have 10+ years of experience in program/account management, operations, or process optimization, with at least 3–4 years in a leadership role.
- You possess proven expertise in process design, SOP development, workflow automation, and tool implementation.
- You have advanced analytical and problem-solving skills, with the ability to use data to inform decision-making and track ROI.
- You are an experienced change management professional, familiar with frameworks and best practices.
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Process Improvement Lead
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6 days ago
Fatih, Istanbul, Turkey Yemeksepeti Full timeSenior Manager of Transformational Initiatives: Are you ready to drive change and propel our company forward? We're seeking an experienced leader to join our team as Senior Manager of Transformational Initiatives. This key role will focus on optimizing our account management processes, leveraging digital tools and advanced analytics to improve service...