
Director of Partner Management
6 days ago
Take on a key role in shaping our partnership management landscape in e-commerce as a Director of Partner Management – E-commerce. As a senior leader, you will be responsible for developing and implementing our e-commerce partnership strategy, driving revenue growth, and improving customer satisfaction.
Responsibilities:- Develop and manage the company's partner network, fostering strong relationships with existing and potential partners.
- Establish and maintain strategic partnerships that align with our business goals and objectives.
- Collaborate with cross-functional teams to ensure effective communication and alignment throughout the partner journey.
- Lead process improvements and implement best practices to optimize the customer experience.
- Monitor and manage project timelines to meet customer expectations and needs.
- Direct the partner product strategy to create long-term partnerships.
- Identify opportunities to enhance integrations and improve product satisfaction, linking them to customer challenges.
- Stay up-to-date with industry trends and leverage sector knowledge to address partner concerns.
- Keep customers informed about new and planned product features related to their business workflows.
- Lead a team that directly works with customers to set expectations, address objectives, manage timelines, and ensure a structured onboarding experience.
- Foster collaboration between the Partnership Management team and the Academy teams to ensure customers are properly trained with modern and adaptable learning methodologies.
- Manage multiple onboarding processes simultaneously, balancing priorities between business outcomes, customer satisfaction, and technical quality.
- Conduct one-on-one sessions with key customers to gather feedback on developed solutions for partner challenges.
- Act as a technical leader in decision-making and roadmap planning.
- Ensure smooth progress of Partner-Client relationships, resolving any arising issues while leading initiatives to enhance client satisfaction.
Requirements:
- Minimum 8+ years of experience in a leadership role within partnership management, program management, or project management in the technology or e-commerce sector.
- Proven experience in team management and strategic decision-making.
- Strong understanding of the e-commerce ecosystem and technology-driven partner management.
- Professional-level English proficiency (both written and spoken).
- PMP certification is required.
- Hands-on experience in partner relationship management and process optimization.
- Experience with SaaS, integrations, and technology-driven business solutions is a plus.
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