Technical Service Engineer

3 days ago


Fatih, Istanbul, Turkey HCLTech Full time

About the Role

HCLTech is seeking an experienced IT Help Desk Technician to join our team. As a Technical Service Engineer, you will be responsible for providing technical support to customers and end-users, troubleshooting software and hardware issues, and collaborating with cross-functional teams to resolve complex technical problems.

Key Responsibilities:

  • Provide technical support to customers and end-users via phone, email, and in-person.
  • Troubleshoot software and hardware issues, including operating system and application problems.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain detailed knowledge of company policies, procedures, and technical requirements.
  • Stay up-to-date with new technologies and advancements in the field.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 3 years of experience in a technical support role.
  • Dell/HP Certified Technician certification.
  • Strong Microsoft Office skills (Outlook, Word, and Excel).
  • Excellent communication and problem-solving skills.

What We Offer:



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