
Technical Service Engineer
3 days ago
About the Role
HCLTech is seeking an experienced IT Help Desk Technician to join our team. As a Technical Service Engineer, you will be responsible for providing technical support to customers and end-users, troubleshooting software and hardware issues, and collaborating with cross-functional teams to resolve complex technical problems.
Key Responsibilities:
- Provide technical support to customers and end-users via phone, email, and in-person.
- Troubleshoot software and hardware issues, including operating system and application problems.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Develop and maintain detailed knowledge of company policies, procedures, and technical requirements.
- Stay up-to-date with new technologies and advancements in the field.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- At least 3 years of experience in a technical support role.
- Dell/HP Certified Technician certification.
- Strong Microsoft Office skills (Outlook, Word, and Excel).
- Excellent communication and problem-solving skills.
What We Offer:
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