Technical Service Operations Manager

5 days ago


Fatih, Istanbul, Turkey Vodafone Group Full time

Company Overview

\Helpers ensure the highest level of service quality in our operations. We are seeking an experienced professional to lead our Fixed Billing Team and develop a strategic approach to billing and charging services. This role requires a strong understanding of telecommunications IT services, with expertise in service incident handling, troubleshooting, and root cause analysis. The ideal candidate will have experience in benchmarking and budgeting, as well as knowledge of SOX, ISO27001, and other related processes, audits, and regulations.\

Job Description

\• Develop strategies to streamline and automate customized billing and invoicing processes.\• Manage and inspire the Fixed Billing Team in developing and documenting best practices in the performance of all duties and responsibilities.\• Oversee the development of technical processes for billing and charging services.\• Collaborate across products/vendors and related stakeholders to come up with compelling solutions.\• Ensure achieving/exceeding agreed service levels and KPIs for the Service Support.\• Lead standardization/automation of technical processes.\• Develop and implement efficient billing and charging systems to meet business needs and agreed SLAs.\

Required Skills and Qualifications

\• Bachelor's degree from Computer Science, Electronics / Telecommunications or related fields.\• Significant experience on below concepts:\1. Postpaid life cycle,\2. Billing,\3. Mediation,\4. Order Management,\5. Rating,\6. Charging,\7. Dunning,\8. Collection,\9. Payment.\• Strong team management experience in telecommunications IT services.\• Engages people on the direction and goals for team or project and excellent role model.\• High level of expertise in service incident handling, troubleshooting, and root cause analysis.\• Experience in benchmarking and budgeting.\

Benefits

\• Flexible Benefits Program (Vflexy)\• Hybrid working kit\(with ergonomic kit allowance)\• Digital meal voucher\(Flexible transportation allowance)\• Employee assistance hotline & counselling\(Comprehensive and flexible private health insurance)\• Discounted price deals for wide range of products & services\

Who we are

\You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.\

  • Fatih, Istanbul, Turkey Telenity Full time

    Telenity has delivered its solutions and services globally to more than 40 service providers serving over 1.5 billion mobile users.We are seeking a talented Technical Operations Manager to aid daily operation and maintenance of Telenity products at our customer's premises.ResponsibilitiesAiding daily operation and maintenance of Telenity products at our...


  • Fatih, Istanbul, Turkey Careerwise Full time

    We are looking for a Service Desk Operations Manager to join our team as an IT Service Desk Analyst in Istanbul. The role involves providing exceptional support to Senior executives, partners, and VIP clients, and collaborating with technical teams to resolve complex technical issues.The ideal candidate will have strong communication skills, experience in...


  • Fatih, Istanbul, Turkey ISG - Istanbul Sabiha Gokcen International Airport Full time

    Welcome to ISG - Istanbul Sabiha Gokcen International Airport, where your career can take flight. We pride ourselves on creating a warm and collaborative environment for our employees.We are looking for an experienced professional to oversee and ensure the efficient delivery of non-technical services in an aviation environment. The ideal candidate will be...


  • Fatih, Istanbul, Turkey Siemens Mobility Full time

    Job Description:At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Our global team is passionate about pushing the boundaries of what's possible to improve people's lives around the world.We are seeking a highly skilled Customer Services Engineer to join our team. As a key member, you will be responsible for...


  • Fatih, Istanbul, Turkey Vodafone Group Full time

    Company OverviewAt Vodafone Group, we strive to be at the forefront of technological innovation, pushing boundaries to deliver exceptional experiences for our customers, businesses, and people around the world. Our mission is to connect everyone and everything, enabling them to thrive in an increasingly digital world.Job DescriptionWe are seeking a highly...


  • Fatih, Istanbul, Turkey Hitachi Automotive Systems Americas, Inc. Full time

    Job DescriptionWe are seeking a skilled Field Service Engineer to join our team in Istanbul, Turkey. The successful candidate will be responsible for performing service on HV Products, including GCB, GIS, PASS, and HV CB.The role involves:Performing field service activities, including troubleshooting, maintenance, and site expertise.Installing, testing,...


  • Fatih, Istanbul, Turkey TELPA A.Ş. Full time

    Key ResponsibilitiesCreate comprehensive material and service product lists and integrate them into the Huawei system, ensuring seamless operations.Maintain clear and effective communication with the project team regarding management plans, fostering collaboration and efficiency.Ensure compliance with required training, regulations, processes, SLAs, and...


  • Fatih, Istanbul, Turkey Vodafone Group Full time

    Technical RequirementsWe are seeking a Director of Technical Services to join our team at Vodafone Group. In this role, you will be responsible for ensuring the technical integrity of our IT systems, including those used by top executives.Your expertise in troubleshooting and break/fix support for complex technologies will be essential in resolving technical...


  • Fatih, Istanbul, Turkey HCLTech Full time

    About the RoleHCLTech is seeking an experienced IT Help Desk Technician to join our team. As a Technical Service Engineer, you will be responsible for providing technical support to customers and end-users, troubleshooting software and hardware issues, and collaborating with cross-functional teams to resolve complex technical problems.Key...


  • Fatih, Istanbul, Turkey YIZUMI Full time

    Job ResponsibilitiesAs a Technical Service Engineer at YIZUMI, you will be responsible for providing high-quality after-sales service to our customers.You will handle various tasks including machine maintenance, troubleshooting, and customer training.Master electrical schematic, hydraulic schematic, and mechanical assembly/component drawings of injection...


  • Fatih, Istanbul, Turkey Vodafone Group Full time

    Job OverviewVodafone Group is seeking a highly skilled IT Service Management Specialist to join our team. In this role, you will be responsible for operating ITIL processes and working closely with operations teams to ensure seamless service delivery.In general, you will operate the ITIL processes and work closely with the operations teams. This includes...


  • Fatih, Istanbul, Turkey Amazon Full time

    Amazon is seeking a Cloud Operations Architect to join our team and drive customer adoption and use of AWS services.Job DescriptionAs a Cloud Operations Architect, you will advise on solutions, provide technical guidance, and advocate for the customer.You will ensure that AWS environments remain operationally healthy while reducing cost and complexity.You...


  • Fatih, Istanbul, Turkey Etietieti Full time

    Job OverviewDigital Transformation in the Food IndustryWe are seeking an experienced IT Operations Manager to oversee the efficient operation of our IT infrastructure and services. This role will play a key part in supporting our digital transformation initiatives and delivering exceptional IT services aligned with business objectives.To develop and execute...


  • Fatih, Istanbul, Turkey Vodafone Full time

    About the RoleWe are seeking a highly experienced Telecom Operations Manager to join our team. In this role, you will be responsible for ensuring the delivery of Value Added Services (VAS) products and services.Key Responsibilities:Level 2 Operations in a proactive mannerDeployments, Monitoring, Troubleshooting, SLA/OLA Management, Service Capacity...


  • Fatih, Istanbul, Turkey Vodafone Group Full time

    About the RoleWe are seeking a highly skilled Agile IT Operations Manager to join our team. The successful candidate will be responsible for operating ITIL processes and working closely with operations teams to ensure seamless service delivery.The ideal candidate will have a good understanding of business processes, be able to perform multiple tasks while...


  • Fatih, Istanbul, Turkey Philips Iberica SAU Full time

    About the Role:We are seeking a highly experienced Customer Service Operations Manager to join our team at Philips Iberica SAU. In this role, you will be responsible for creating a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.The ideal...


  • Fatih, Istanbul, Turkey Philips Full time

    About This RoleWe are seeking a Customer Service Support Officer to join our team at Philips, a health technology company committed to delivering quality healthcare to all. As a key member of our service delivery team, you will be responsible for creating a resourcing plan and service order fulfillment schedule to optimize resource allocation across service...


  • Fatih, Istanbul, Turkey Michael Page Türkiye Full time

    About Michael PageWe are a leading recruitment agency seeking a Technical Service Representative to join our client's team, who specializes in laboratory healthcare equipment.Job Description:Provide exceptional technical support to customers, ensuring timely resolution of their queries and issues.Responsibilities:Design, coordinate, and project-manage...


  • Fatih, Istanbul, Turkey SabancıDx Full time

    Technical Project Manager - IT InfrastructureJoin to apply for the Technical Project Manager - IT Infrastructure role at SabancıDx.As SabancıDx, Turkey's leading technology company, we provide our clients with innovative solutions they need in a competitive environment. We address all their cloud technology needs holistically and prepare them for future...


  • Fatih, Istanbul, Turkey Philips Iberica SAU Full time

    Job Title: Customer Service Operations Coordinator - Demand ManagementWe are seeking a skilled Customer Service Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for managing demand and ensuring that our service levels are met.Main Responsibilities:Manage demand and create forecasts to inform resourcing...