Airport Service Operations Manager

7 days ago


Fatih, Istanbul, Turkey ISG - Istanbul Sabiha Gokcen International Airport Full time

Welcome to ISG - Istanbul Sabiha Gokcen International Airport, where your career can take flight. We pride ourselves on creating a warm and collaborative environment for our employees.

We are looking for an experienced professional to oversee and ensure the efficient delivery of non-technical services in an aviation environment. The ideal candidate will be responsible for managing cleaning, security, concierge, waste management, and other customer-facing services to enhance passenger and staff experience within airport or airline operations.

Key Responsibilities:

  • Oversee daily operations of soft services, including cleaning, security, pest control, waste management, landscaping, and similar contractual matters.
  • Ensure high-quality service delivery and compliance with aviation safety and regulatory standards.
  • Manage vendor contracts, service level agreements, and performance evaluations.
  • Develop and implement strategies to improve service efficiency and passenger satisfaction.
  • Conduct regular inspections and audits to maintain quality and adherence to industry best practices.
  • Train, motivate, and manage a team of service staff and contractors.
  • Handle customer feedback and complaints to ensure continuous service improvement.
  • Collaborate with airport authorities, airlines, and facility management teams to align services with operational goals.
  • Monitor budgets, control costs, and prepare monthly & annual reports to address and optimize resource allocation.
Requirements:
  • Bachelor's degree in Business Administration or a related field.
  • Minimum 15 years of experience in facility management, aviation services, or a similar role.
  • Strong leadership and team management skills, with at least 5 years of management experience.
  • Excellent problem-solving, organizational, and communication abilities.
  • Knowledge of aviation regulations and airport operational standards.
  • Minimum 3 years of experience in contractual management processes is a plus.
  • Ability to work in a fast-paced, high-pressure environment.
  • Proficiency in MS Office.
  • Ability to deal with a variety of stakeholders across the business.
  • Fluency in English.


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