Service Desk Operations Manager

7 days ago


Fatih, Istanbul, Turkey Careerwise Full time

We are looking for a Service Desk Operations Manager to join our team as an IT Service Desk Analyst in Istanbul. The role involves providing exceptional support to Senior executives, partners, and VIP clients, and collaborating with technical teams to resolve complex technical issues.

The ideal candidate will have strong communication skills, experience in supporting Senior executives and VIP clients, and familiarity with Office 365, Top desk, Service Now, hardware, and Mac OS.

You will work in a hybrid environment, spending 3 days a week in the office and 2 days working from home, and will be required to have a strong ability to work under pressure and meet deadlines.

About the Role:

The IT Service Desk Analyst will be responsible for managing the day-to-day operations of the service desk, including responding to customer inquiries, resolving technical issues, and collaborating with technical teams.

The ideal candidate will have strong leadership skills, experience in managing service desks, and familiarity with Office 365, Top desk, Service Now, hardware, and Mac OS.

Responsibilities:
  • Manage the day-to-day operations of the service desk
  • Respond to customer inquiries and resolve technical issues
  • Collaborate with technical teams to resolve complex technical issues


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