IT Service Management Specialist

6 days ago


Fatih, Istanbul, Turkey Vodafone Group Full time
Job Overview
Vodafone Group is seeking a highly skilled IT Service Management Specialist to join our team. In this role, you will be responsible for operating ITIL processes and working closely with operations teams to ensure seamless service delivery.

In general, you will operate the ITIL processes and work closely with the operations teams. This includes working with agile methodologies, conducting audit coordination, and developing IT Ops processes.

As an IT Service Management Specialist, you will analyze business processes and perform multiple tasks while dealing with different expectations. You will also be responsible for analyzing, configuring, developing, integrating, supporting, and maintaining service management and monitoring products.

You will work closely with internal customers, analyzing needs and transforming them into technical solutions. Additionally, you will have knowledge about business continuity and disaster recovery scenarios and be responsible for ITIL Compliance & Development Responsibilities, SLA/KPI and OLA Management Responsibilities, Service Catalog Management Responsibilities, Disaster Recovery Management Responsibilities, Audit Management Responsibilities, and Providing procedures and necessary standards for effectiveness of management systems (ISO 27001, ITIL, BCM processes etc.).

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