Relational Services Specialist

4 days ago


Fatih, Istanbul, Turkey Melontaxi Full time

At Melon Taxi, we're seeking a dedicated individual to play a key role in delivering exceptional customer experiences. As a Customer Relations Specialist, you will be responsible for addressing customer inquiries, resolving concerns, and gathering feedback to enhance our services.

Essential Responsibilities:
  1. Communicate effectively with customers via phone, email, and other channels to address their needs and resolve issues.
  2. Assist customers in navigating our services and finding the best routes to meet their requirements.
  3. Maintain a professional and courteous attitude to ensure customer satisfaction.
  4. Gather customer feedback and provide insights to improve our services.
  5. Collaborate with internal teams to achieve customer satisfaction objectives.
  6. Keep accurate records of customer interactions and follow up as necessary.
Desirable Qualifications:
  1. Strong communication and interpersonal skills.
  2. Prior experience in customer-facing roles or related fields.
  3. Ability to problem-solve and manage customer concerns with empathy.
  4. Basic knowledge of navigation and transportation services.
  5. Proficiency in using customer support software and CRM systems.
  6. Language skills beyond English are highly valued.
Seniority level

Entry-level position available with opportunities for advancement.

Job type

Full-time employment opportunity.



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