Guest Relations Ambassador

2 days ago


Fatih, Istanbul, Turkey Novotel Hotels Full time

At Novotel Hotels, we're passionate about delivering exceptional guest experiences. As a Guest Relations Executive, you'll play a vital role in ensuring our guests feel welcome and valued throughout their stay.

About the Role

This is an exciting opportunity to join our dynamic team and make a real impact on our guests' experiences. As a Guest Relations Executive, you'll be responsible for:

  1. Communicating Effectively: You'll ensure clear and constant communication lines are maintained with all staff, other areas, and departments.
  2. Attending to Guest Enquiries: You'll respond to all guest enquiries and requests in a helpful, professional, warm, and friendly manner.
  3. Maintaining the Guest Relations Desk: You'll ensure the desk is not left unattended at any time while on duty.
  4. Developing Expertise: You'll acquire, through training provided, a complete knowledge of all policies as set down by the hotel that relate specifically to Guest Relations.
Qualifications and Skills

We're looking for individuals with excellent communication and customer service skills who can work flexibly, including evenings and weekends. A minimum of 2 years' experience in a similar role is required, along with written and verbal communication skills in English. Additionally, high-quality guest relations skills and the ability to use MS Office programs are essential.

Prior experience working with Opera or a related system is a plus, as is proficiency in additional languages. If you're passionate about delivering exceptional guest experiences and have a strong focus on customer service, we'd love to hear from you



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