
Professional Services Operations Specialist
21 hours ago
Sovos is a leading provider of tax compliance and regulatory solutions, committed to delivering innovative technology that empowers businesses to navigate complex tax landscapes. Our team is passionate about creating an exceptional experience for our customers, and we're seeking a talented Professional Services Operations Specialist to join our ranks.
About the Role
This role offers an exciting opportunity to work at the forefront of digital transformation, driving business growth through effective project management, process improvement, and data analysis. As a key member of our Professional Services team, you will play a critical role in delivering high-quality projects, ensuring seamless customer experiences, and fostering strong relationships with internal stakeholders.
Key Responsibilities
- Collaborate closely with Sales teams to create Statements of Work (SOWs) that meet client needs
- Develop and maintain accurate project information in Cloud Coach, ensuring timely and efficient project delivery
- Provide exceptional support to customers on Cloud Coach, resolving issues promptly and professionally
- Analyze and interpret data to inform business decisions and drive process improvements
- Work closely with Finance teams to ensure accurate billing and invoicing
- Act as a liaison between PS and other departments, promoting effective communication and collaboration
Requirements
- Bachelor's Degree in a related field or equivalent experience
- Strong analytical and problem-solving skills, with attention to detail and accuracy
- Proficiency in Microsoft Office, particularly Excel, and familiarity with Salesforce.com
- Excellent communication and interpersonal skills, with ability to build strong relationships with colleagues and clients
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
What We Offer
- A dynamic and supportive work environment that fosters professional growth and development
- Opportunities to collaborate with a global team, sharing knowledge and best practices
- Access to cutting-edge technology and training programs, empowering you to stay ahead of the curve
- Competitive compensation and benefits package, recognizing your value and contributions
Culture at Sovos
We pride ourselves on being an inclusive and diverse organization, where everyone feels valued and respected. At Sovos, we believe in embracing individuality, celebrating differences, and fostering an open-door culture where ideas are encouraged and innovation thrives.
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