Customer Success Strategy Manager

22 hours ago


Fatih, Istanbul, Turkey Information & Technology Management Full time
Job Function
The Customer Operations Team Leader will lead a team of Customer Success Specialists, focusing on Lubricant (Direct & Indirect & GKA) and Local Marine business operations. This includes managing key business partner relationships, identifying process improvement opportunities, and ensuring SLAs and KPIs are achieved.

Main Accountabilities:
  1. Lead and manage a team of 10+ Customer Success Specialists.
  2. Develop and empower staff, recruit talent, communicate performance status to leaders.
  3. Identify and lead process improvement opportunities.


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